Front Desk Sales Associate

Gold's Gym of the Carolinas and Florida; Chapel Hill (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Exclusive membership

Employee discount

401K benefits

Bonus commissions

Job summary

Gold’s Gym in Chapel Hill, NC is seeking a Front Desk Sales Associate to greet members and guests, manage check-ins, and coordinate with fitness consultants to ensure smooth visits.

The role requires excellent customer service, clear communication, and multitasking in a fast-paced environment. Weekend/holiday flexibility is expected.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Effective communication with staff and members.
• Verbal, non-verbal and written communication.
• Basic accounting principles understanding.
• Basic cash handling procedures understanding.
• Functional computer skills.
• Ability to multi-task.
• Flexible schedule including holidays and weekends.
• Able to lift 25 lbs and stand for long periods.
• Uphold Gold’s Gym values and code of conduct.

Responsibilities

• Greet members and guests promptly to create a friendly entrance.
• Control front door and retail area security.
• Check members in using proper procedures.
• Direct guests to the appropriate fitness consultant.
• Handle phone inquiries professionally and take messages.
• Register guests and transfer calls to consultants.
• Follow opening/closing procedures per training manual.
• Log maintenance and safety concerns; report incidents.
• Attend staff meetings and support gym operations.
• Assist with light cleaning and stocking as needed.

Skills

Customer service

Communication

Multi-tasking

Flexibility

Physical stamina

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Position: Front Desk Sales Associate

Overview

This Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor.

Responsibilities

• Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally, checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distributes keys, towels and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk-thru as designated in walk-thru log.
• Follow proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Notifies management of gym incidents that requires incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally and in writing is required
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time
• Uphold Gold’s Gym Vision, Mission, Values and code of conduct

Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success.

Unlock Amazing Perks with Us!

• Exclusive Free Gold’s Gym Membership: Enjoy unlimited access to all our locations! Get fit and stay active, on us!
• 20% Employee Discount: Save big on clothing and products with our generous discount—because you deserve the best at the best price.
• 401K Benefits: Plan for your future with our robust 401K benefits, giving you peace of mind and financial security.
• Earning Potential: Boost your income with exciting opportunities for commissions and bonuses—because your hard work deserves rewarding.

Join us and experience these fantastic benefits while advancing your career!