Front Desk Retail Sales Associate

Texas Gun Experience LLC; Grapevine (TX); On-site; USD 21,000 - 22,000; Full time

Job summary

Texas Gun Experience LLC is seeking a Front Desk Retail Sales Associate to greet customers, answer questions, and assist with purchases. You will offer product information, demonstrate strong customer service, and stay current with promotions and firearm-related regulations.

The role requires processing payments and maintaining a well-stocked sales floor. Responsibilities include answering phones, helping customers in person, and ensuring a positive shopping experience while abiding by firearm

Qualifications

• Commitment to customer experience from start to finish.
• Basic knowledge of firearms and firearm safety.
• Understanding of sales principles and customer service practices.
• Proficient in verbal and written English.

Responsibilities

• Greet customers as they enter the store.
• Answer questions and assist on the sales floor and over the phone.
• Process payments and handle refunds professionally.
• Maintain stocked selling floor and assist in merchandise display.
• Stay current with promotions and product knowledge.

Skills

Customer service

English language

Sales experience

Multi-tasking

Team player

Education

High school diploma or equivalent

Tools

Cash handling

Job description

A Front Desk Retail Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering phone, answering questions, offering assistance, suggesting items, lending opinions and providing product information. The Front Desk Retail Sales Associate must also be familiar with the law in regard to selling, storing and transferring firearms. Individual responsibilities as a Front Desk Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

A Front Desk Retail Sale Associate must process payments by totaling purchases; processing checks, cash and store or other credit cards. Must also be able to deal with customer refunds courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting store's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stays current with promotional events and sales.

Requirements

• Determine the best way to address customer needs by leveraging building resources
• Commitment to and responsibility for the general customer experience from start to finish
• Answer questions or discuss concerns with customers on the phone and in person
• Greet each customer as they enter the building
• Proven experience in the firearm industry Preferred
• At minimum, a basic knowledge of firearms and firearms safety
• Familiarity with 4473 documents
• Basic understanding of sales principles and customer service practices
• Proficient in verbal and written English language
• Knowledge of customer and market dynamics and requirements
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers and management
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative independent of direct supervision
• Customer service focus
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
• Applicants must be 21 years of age or older per federal guidelines to legally process the sale of firearms.
• High school diploma or equivalent; college degree preferred

Physical demands

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least five consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.

MUST BE ABLE TO WORK WEEKENDS

MUST BE ABLE TO WORK WEEKENDS

Pay: $15.50 - $16.00 per hour plus sales incentive bonus plan eligible