Firearms Sales Associate

Frontier Justice; Kansas City (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

Frontier Justice is seeking a Firearms Sales Associate to provide exceptional client service, maintain product knowledge, and ensure compliance with federal and state firearms regulations. You will educate customers on safety, assist with orders, and collaborate with the team to deliver a positive client experience.

Applicants should have a high school diploma (college hours preferred), be 21+, and willing to work evenings, weekends, or holidays.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 21 years of age or older and able to work non-traditional hours.
• Comfortable around firearms and committed to safety practices.
• Excellent interpersonal and communication skills.
• Ability to remain composed in a high-traffic environment.

Responsibilities

• Assist clients with orders, tracking shipments, and returns.
• Educate clients on product features, safety, and handling.
• Cross-sell or upsell firearms, accessories, memberships, and range services.
• Record client interactions and transactions accurately in systems.
• Ensure compliance with ATF/ state regulations and Form 4473.

Skills

Interpersonal skills

Excellent communication

Customer service

Composure under pressure

Teamwork

Willingness to work non-traditional/ir

Education

High school diploma or equivalent

College degree preferred

Job description

Position Summary

The Firearms Sales Associate is responsible for providing exceptional client service, maintaining strong product knowledge, and ensuring full compliance with all federal and state firearms regulations. This role plays a vital part in creating a positive client experience through informed sales support, education on firearms safety, and effective collaboration with team members.

Description

Reports to: General Manager

Primary Accountabilities

Achieves Results

• Engage with clients through multiple channels, including in-person, phone, email, and live chat.
• Respond promptly and professionally to client inquiries, concerns, and complaints, striving for effective and timely resolution.
• Assist clients with placing orders, tracking shipments, and processing returns or exchanges.
• Develop and maintain a thorough understanding of the company’s firearms and related products to meet client needs.
• Educate clients on product features, benefits, and safe handling practices.
• Identify opportunities to cross-sell or upsell firearms, accessories, memberships, and range services.
• Stay current with new product releases, market trends, and industry best practices.
• Support client satisfaction initiatives through follow-up, surveys, and retention efforts.

Operational Excellence

• Accurately record client interactions, transactions, and feedback in company systems.
• Enter and update client information in databases; generate reports summarizing sales activity and client trends.
• Maintain accuracy in all POS transactions and uphold compliance with company policies and firearms sales regulations.
• Ensure all documentation, including federal Form 4473 and other compliance records, is completed accurately and in accordance with ATF requirements.
• Adhere to all company policies, range safety protocols, and state/federal regulations regarding firearms sales and handling.
• Participate in ongoing training programs, product education, and skill development opportunities.
• Provide feedback to management regarding operational improvements and client service trends.
• Maintain store and display organization, ensuring merchandise is well-stocked, secure, and presented to brand standards.

Relationships

• Build and maintain positive, professional relationships with clients, VIP members, and the general public.
• Collaborate with team members and other departments to ensure a seamless and informed client experience.
• Foster a respectful, supportive, and teamwork-driven environment across departments.
• Professionally and discreetly de-escalate difficult or tense situations with clients or staff.
• Represent Frontier Justice’s core values of faith, family, and freedom in all client interactions.

Requirements

Required

• High school diploma or equivalent; college degree/hours preferred.
• 21 years of age or older.
• Comfortable working around firearms with a strong commitment to enforcing safety practices.
• Excellent interpersonal and communication skills.
• Ability to remain composed and courteous in a high-traffic, high-responsibility environment.
• Ability to individually lift up to 35 lbs, or participate in a team lift for anything over.
• Ability to stand on your feet for extended periods on hard concrete floors.
• Willingness to work non-traditional hours (evenings, weekends, holidays).

Preferred

• Prior experience in retail, customer service, or firearms sales.
• Familiarity with federal and state firearm laws and regulations.
• Experience with 4473 forms and firearms compliance procedures.
• Knowledge of firearms, ammunition, and range operations.
• Previous Range Safety Officer certification or experience is a plus.

Frontier Justice is an equal opportunity employer committed to promoting a safe and respectful workplace for all team members and clients.