Front Desk & Reservations Specialist

Jackson Rancheria Casino Resort; Jackson (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Night shift differential

Job summary

The Guest Service Agent at Jackson Rancheria Casino Resort delivers courteous front desk service by greeting guests, registering rooms, handling reservations, and processing payments to support a seamless stay.

The role involves coordinating with housekeeping, bell staff, and maintenance, answering questions about the property, and ensuring accuracy in charges and guest accounts while upholding hotel policies and safety procedures.

Qualifications

• Previous hotel experience desired.

Responsibilities

• Greets, registers, and assigns rooms to Hotel Guests.
• Knows room locations, types of rooms available, and room rates.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Posts and files all charges to guest, master, and city ledger accounts.
• Compute bills, collect payments, and make change for guests.
• Processes guest check-outs.
• Contacts housekeeping or maintenance staff when guests report problems.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Record guest comments or complaints, referring customers to managers as necessary.
• Uses proper telephone etiquette and uses proper mail, package, and message handling procedures.
• Maintains the cleanliness and neatness of the front desk area.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Accommodates special requests whenever possible.
• Processes reservations for Hotel rooms, creates and maintains reservation records.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Ensures calls are answered in a prompt and professional fashion.
• Knows the type of rooms available as well as their location, layout and rates.
• Knows the credit policy of the hotel and how to code each reservation.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advances deposit requirements.
• Handles daily correspondence and responds to inquires as needed.
• Makes sure that files are kept up to date.
• Maintains the cleanliness and neatness of the reservation area.
• Other duties may be assigned.

Job description

The Guest Service Agent at Jackson Rancheria Casino Resort delivers courteous front desk service by greeting guests, registering rooms, handling reservations, and processing payments to support a seamless stay.

The role involves coordinating with housekeeping, bell staff, and maintenance, answering questions about the property, and ensuring accuracy in charges and guest accounts while upholding hotel policies and safety procedures.