Front Desk & Reservations Leader

ADP, Inc.; Homer (AK); On-site; USD 42,000 - 62,000; Full time

Job summary

Land's End in Homer, AK is seeking a hands-on Front Desk Manager to oversee the front desk and reservation operations, train staff, and manage guest relations. You will coordinate with the Central Reservation Manager and sales team to optimize occupancy and revenue.

The role requires leadership, multi-tasking under pressure, and strong attention to detail. You will implement policies, schedule staff, and ensure professional service, with development opportunities through AHLEI.

Qualifications

• Ability to lead, inspire, motivate, and organize a front desk team.
• Ability to multi-task and perform under pressure in guest-facing environments.
• Mastery of keyboard entry, typing, and desktop navigation.
• Strong written English communication.
• Detail-oriented with a clean, organized work area.
• Career development through AHLEI for Manager and staff.

Responsibilities

• Oversee front desk operations and reservations, including check-in/check-out and night audit.
• Train staff and coordinate responsibilities across shifts; manage the Central Reservation Manager and front desk staff.
• Develop and implement front desk policies; schedule staff within budget and occupancy guidelines.
• Collaborate with sales to manage group reservations and market hotel specials to optimize occupancy and revenue.
• Attend management meetings and provide updates; handle guest requests and dispute resolution.

Skills

Leadership

Multi-tasking under pressure

Keyboard entry / typing

English writing

Attention to detail

Staff development (AHLEI)

Education

AHLEI Manager Certification

Job description

Land's End in Homer, AK is seeking a hands-on Front Desk Manager to oversee the front desk and reservation operations, train staff, and manage guest relations. You will coordinate with the Central Reservation Manager and sales team to optimize occupancy and revenue.

The role requires leadership, multi-tasking under pressure, and strong attention to detail. You will implement policies, schedule staff, and ensure professional service, with development opportunities through AHLEI.