Front Desk Representative - South Tampa - Urgent Care

Florida Orthopaedic Institute; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Florida Orthopaedic Institute in Tampa is seeking an on-site Front Desk/Clinic Services representative for the evening shift at the South Tampa Urgent Care location. Responsibilities include handling check-in/out, collecting co-pays, verifying insurance, obtaining signed documents, and scheduling follow-up appointments.

The role requires a High School Diploma and at least 2 years of experience in a medical environment.

Qualifications

• High School Diploma.
• 2 years experience in a medical environment.

Responsibilities

• Ensure the front desk area is prepared to receive patients by turning on lights, unlocking doors, and placing sign-in sheets at the front desk.
• Greet patients upon arrival in a friendly manner and welcome new patients to the practice.
• Inform patients of any delays in clinic/wait times.
• Provide the intake tablet and instructions, and assist patients having difficulty using it.
• Ensure patients complete all required intake information.
• Verify patient photo ID and insurance cards against Athena accounts and update Benefit Department with changes.
• Verify a valid authorization is present in the patient’s Athena account and that benefits have been verified within 90 days.
• Collect co-pays, deductibles, co-insurance, and outstanding balances; obtain signed credit card on file agreements.
• Begin check-in in Athena and print/collect required financial documents with signatures.
• Upload outside imaging CDs into Medview PACS and prepare paperwork for the next day’s clinic.
• Schedule follow-up appointments and complete end-of-day batches.
• Process disability form payments and scan daily batches; inform Zone Lead of issues to ensure resolution.
• Assist with other duties as assigned.

Education

High School Diploma

Job description

Job Category: Clinic Services

Requisition Number: FRONT003355

• Full-Time
• On-site

Locations

Showing 1 location

South Tampa Urgent Care | SOUUC
909 N. Dale Mabry Hwy
South Tampa, FL 33609, USA

Description

Urgent Care - Evening Position

Schedule

• Monday - Thursday 11:00AM - 8:00PM
• Saturdays 7:30AM - 3:00PM
• Off on Fridays

Position Summary

Responsible for ensuring all aspects of the check in and check out process are handled in an organized and efficient manner including collecting co-pays, deductibles, and patient balances, obtaining credit card on file agreements, and scheduling follow up appointments, diagnostic testing, and specialty injection appointments. The Rep is responsible for preparing paperwork at the start and end of the clinic day, to include verifying all charge slips have been completed, batching daily collections, reconciling missing tickets, creating claims (if applicable), and maintaining correct balance in cash box

Qualifications

• High School Diploma.
• 2 years experience in a medical environment.

Key Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account. Scan any new insurances insurance cards and email Benefit Department with any changes.
• Verifying a valid authorization is present in the patient’s account in Athena.
• Ensuring the patient’s insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patient’s signature.
• Upload any outside patient’s imaging cd’s into Medview PAC’s system.
• Preparing all paperwork for next day’s clinic.
• Schedule patients follow up appointments
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• All other duties as assigned.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.