Front Desk Representative/Receptionist

Cns-Healthcare; Pontiac (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Retirement plan with company match

Generous PTO starting at 18 days

15 paid holidays including 3 floating

Paid parental leave

Student loan forgiveness eligibility (

Public Service Loan Forgiveness (PSLF)

Job summary

CNS Healthcare is seeking a Front Desk Representative in Michigan to welcome individuals served and visitors, check in/out, collect information, and schedule appointments. The role requires calm under pressure and a commitment to high-quality customer service.

The position supports transportation coordination, maintains a tidy reception area, updates the electronic health record, and ensures HIPAA compliance and policy adherence while delivering a positive first impression.

Qualifications

• High School Diploma or GED.
• Driver's license and automobile insurance.
• A minimum of 1 year of experience in an office setting.
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment.
• Proficiency in word processing, data entry, and telephone skills.
• Ability to be forward thinking and take initiative to accomplish goals and objectives.
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature.

Responsibilities

• Check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed.
• Check-out individuals served including scheduling appointments.
• Collect and document insurance information.
• Assist with coordinating transportation and other services for the people we serve.
• Maintain the reception area in a neat, orderly, and welcoming manner.
• Review and update information in electronic health record system as needed.
• Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
• Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staff.
• Reference and maintain up-to-date relevant agency resources including, but not limited to; calendars, office schedules, program directories, and team rosters.
• Provide coverage and support of other customer care team functions as needed.
• Performs other related duties as assigned.

Skills

Customer service

Telephone skills

Data entry

Initiative

Discretion

Education

High School Diploma or GED

Tools

MS Office

Electronic Health Records

Word processing

Job description

What’s in it for you:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Customer Care Team is the face of CNS Healthcare. We are seeking a Front Desk Representative to join our team. The right candidate for this position remains calm and composed in high-stress, demanding situations. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day.

The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.

Compensation:

$14.88 to $17.50 per hour- determined by non discriminatory factors during interview

• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 15 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

• Check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed
• Check-out individuals served including scheduling appointments
• Collect and document insurance information
• Assist with coordinating transportation and other services for the people we serve
• Maintain the reception area in a neat, orderly, and welcoming manner
• Review and update information in electronic health record system as needed
• Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
• Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served, guests, and staff
• Reference and maintain up-to-date relevant agency resources including, but not limited to; calendars, office schedules, program directories, and team rosters
• Provide coverage and support of other customer care team functions as needed
• Performs other related duties as assigned

Qualifications:

Required

• High School Diploma or General Education Diploma (GED)
• Driver's License and automobile insurance
• A minimum of 1 year of experience in an office setting
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
• Proficiency in word processing, data entry, and telephone skills
• Ability to be forward thinking and take initiative to accomplish goals and objectives
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature

Preferred

• Experience working in a medical office setting
• Experience working with individuals with behavioral health and substance use disorders
• Experience with Microsoft Office products
• Experience with electronic health records (EHRs)

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.