Front Desk Representative/Medical Receptionist

Cns-Healthcare; Detroit (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Retirement plan

Paid time off (PTO)

Holidays and parental leave

Job summary

CNS Healthcare is hiring a Front Desk Representative/Medical Receptionist in Detroit, MI. You will be the first point of contact for individuals served, handling check-in, appointment scheduling, and insurance information while maintaining a welcoming reception area and supporting the Customer Care Team.

The role requires strong customer service, proficiency with Microsoft Office, and experience with electronic health records.

Qualifications

• High School Diploma or GED required.
• Prior experience in customer service or public-facing roles.
• Passion for delivering exceptional customer service.
• Proficiency in word processing, data entry, and telephone skills.
• Ability to take initiative and work independently.
• Ability to maintain discretion with confidential information.
• Ability to collaborate and build positive relationships.
• Commitment to inclusive work environment and diversity.

Responsibilities

• Greet and check-in persons served, verify information, and collect copays as needed.
• Check-out individuals served and schedule appointments.
• Collect and document insurance information.
• Assist with coordinating transportation and other services for persons served.
• Maintain reception area and lobby in a neat, welcoming manner.
• Update information in the electronic health record system as needed.
• Reference and maintain agency resources and team rosters.
• Provide coverage for other Customer Care Team locations as needed.

Skills

Customer service

Communication

Data entry

Telephone skills

Initiative

Discretion

Teamwork

Inclusive environment

Driver's license

Transportation access

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHRs)

Job description

Front Desk Representative/Medical Receptionist

Job Category: Skilled

Requisition Number: FRONT003219

• Posted : September 17, 2026
• Full-Time

Locations

Showing 1 location

Detroit, MI 48225, USA

Description

What we're looking for:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities.Our Customer Care Team team is the face of CNS Healthcare. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day. The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.

Compensation Range:

The starting pay for this position is $14.88 - $17.50 hourly rate, and is based on non-discriminatory factors such as skills and experience.

• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Please see below for a summary of job responsibilities and qualifications!

• Greet and check-in persons served, including verifying, and updating necessary information in the electronic health record and collecting copays as needed
• Check-out individuals served including scheduling appointments
• Collect and document insurance information
• Assist with coordinating transportation and other services for persons served
• Maintain the reception area and lobby in a neat, orderly, and welcoming manner
• Review and update information in electronic health record system as needed
• Reference and maintain up-to-date relevant agency resources including, but not limited to, calendars, office schedules, program directories, and team rosters
• Provide coverage and support of other Customer Care Team functions and locations as needed
• Maintain compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements.
• Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
• Assume responsibility for professional growth by current reading and attendance at educational programs.
• Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs.
• Perform other related duties as assigned.

Qualifications:

Required

• High School Diploma or General Education Diploma (GED)
• Prior experience working with the public, providing customer service
• Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
• Proficiency in word processing, data entry, and telephone skills
• Ability to be forward thinking and take initiative to accomplish goals and objectives
• Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
• Ability to work collaboratively and build positive working relationships
• Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability
• Valid and unrestricted Driver’s License
• Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements

Preferred

• Experience working in an administrative role or office setting, preferably a medical office setting
• Experience working with individuals with behavioral health and substance use disorders
• Experience with Microsoft Office products
• Experience with electronic health records (EHRs)

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.