Front Desk Representative - FiDI (Manhattan)

Crunch Fitness; New York (NY); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

Complimentary Crunch gym membership

Group health insurance

Complimentary CPR/AED re-certifications

Discounts on services and products

Job summary

A well-known fitness company in New York, NY, seeks a Front Desk Representative to greet members, manage check-ins, and ensure a welcoming atmosphere. Ideal candidates will have strong customer service skills, the ability to multitask, and open availability. You'll play a key role in creating a positive experience for members while upholding company standards. This position offers a competitive wage of $16.50 per hour and the opportunity to work in a vibrant fitness environment.

Qualifications

• 18+ years of age.
• Experience in a fast-paced environment.
• Proficient reading and writing skills.

Responsibilities

• Greet all members & guests with a smile.
• Check in all members and guests.
• Maintain a clean and organized work area.

Skills

Fluent in English

Strong customer service skills

Good communication skills

Multitasking skills

Job description

Front Desk Representative - FiDI (Manhattan)

Join Crunch Fitness as a Front Desk Representative. Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Benefits

• Great facilities with functional training areas, premier strength equipment, top‑of‑the‑line cardio equipment and more
• Complimentary CPR/AED re‑certifications
• Benefits including group health insurance, disability insurance, life insurance, vacation, holidays, and more (must maintain full‑time status)
• Complimentary Crunch gym membership
• Discounts on services, products, and more

Responsibilities

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check‑in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain a professional disposition at all times
• Understand and follow all policies, procedures and standards
• Sell retail products (if sold at the front desk)
• Schedule member service needs
• Assist in retail, childcare, etc. desks/areas as needed
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• May report to Operations Manager where applicable
• Follow all policies and procedures in the Employee Handbook
• Above description may be subject to change or alteration at any time

Qualifications

• Fluent in English
• Proficient reading and writing skills
• Good communication skills
• Strong customer service skills
• 18+ years of age
• Experience in a fast‑paced environment
• Multitasking skills
• High energy and patience required
• Open availability

Equal Opportunity Statement

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation

$16.50 per hour