Front Desk Representative Evening Hours

Goldfish Swim School; Hudson (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Goldfish Swim School offers an exciting opportunity for a customer service representative. Candidates will work in an engaging environment, supporting children's growth through swimming lessons. Key responsibilities include managing bookings, ensuring customer satisfaction, and maintaining a positive front desk presence.

Benefits

Paid training

Flexible hours

Social events

Qualifications

• Must pass background exams included with training.
• Two years previous customer service and/or administrative office experience required.
• CPR, First Aid, and AED certifications required.

Responsibilities

• Serve as the first point of contact for customers.
• Schedule and manage events, including birthday and pool parties.
• Resolve customer complaints professionally.

Skills

Interpersonal communication

Organizational skills

Customer service

Education

High school diploma or GED

Some college preferred

Tools

Word

Excel

Job description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

• Leadership roles
• Flexible hours
• Increased social opportunities
• Future references/referrals

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Reports to: General Manager/Sales & Service Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities:

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses: CPR, First Aid and AED certification required.

Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

About the company

Your child's potential is in there. Sometimes you just need to add water! Discover the fun and growth that await your child at Goldfish Swim School. Call now!

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.