Telephone Operator-Evening/Night

UPMC; Harrisburg (Dauphin County); On-site; USD 30,000 - 45,000; Full time

Job summary

UPMC is seeking a full-time Telephone Operator for our Harrisburg hospital's call center. The role involves handling high volumes of emergency calls, providing excellent customer service, and working evening and night shifts, including weekends and holidays. Join our friendly team and take advantage of our excellent benefits.

Benefits

Excellent benefits

Pleasant work environment

Friendly team

Qualifications

• Ability to work in a high stress environment.
• Professional communication skills.

Responsibilities

• Train new operators as needed.
• Provide service to multiple clients with individualized protocols.
• Process emergency pages and provide information as required.

Skills

Multi-tasking

Calmness under pressure

Customer service

Job description

Join our team of Life Changers!

UPMC is hiring aFull-Time, Telephone Operatorto support the Harrisburg hospital.

This call center is busy as it receives a high volume of emergency calls daily.

Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.

Ability to multi-task while answering phones is a must.

Shift is Evening and Nights; hours will be scheduled between 2:30pm-8:00am

Working every 3rd holiday and weekend is required.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.