Front Desk Representative (57799)

Phoenix House; New York (NY); On-site; USD 28,213 - 42,250; Full time

Benefits offered by this job

10 Paid Holidays

Paid vacation, sick time, personal and

wellness time

Medical, dental, vision insurance (≥30

Pet insurance, legal support

Tuition reimbursement

403(b) retirement plan

Competitive wages

Job summary

Phoenix House of New York is seeking a Front Desk Representative to join our outpatient clinic team as the primary contact for patient scheduling and services. You will play a key role in coordinating patient flow and operational management of the clinic.

This role offers 100% employer-paid medical insurance for eligible employees and their dependents, along with competitive wages, holidays, paid time off, and a supportive, values-based work environment.

Qualifications

• Experience in customer service/receptionist positions in an office setting is required.
• Prior experience working with Chemical Dependency patients and/or in a healthcare outpatient clinic is preferred.
• Experience with OASAS licensed 822 program regulations is a plus.

Responsibilities

• Functions as the initial point of contact for patients both on the phone and in office.
• Triage calls, schedule appointments and provide information about the program’s services.
• Coordinate patient payment methods with our benefits department and patient benefit providers.
• Assist the program staff in managing compliance with regulatory operational requirements.
• Administrative staff coordinates weekly billing with staff and the billing department for claims generation.

Skills

Customer service

Receptionist

Communication

Office environment

Education

High School Diploma

Business administration coursework

Job description

Summary

Are you ready to join a dynamic team of dedicated values‑based leaders and professionals who are committed to creating a healthy, addiction‑free world? As a Front Desk Representative at Phoenix House, you will be an integral part of the outpatient clinic team as the primary point of contact for patient scheduling and services and operational management of the clinic. If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction‑free future together.

Phoenix House of NY is proudly offering 100% employer‑paid medical insurance for all eligible employees and their dependents!

About Us

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values—Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking—guide our approach, ensuring each person receives evidence‑based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.

What We Offer

• 10 Paid Holidays
• Paid vacation, sick time, personal and wellness time
• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week
• Pet insurance, legal support, and other supplemental insurance
• A generous tuition reimbursement program
• 403(b) retirement plan
• Competitive wages and more

Responsibilities

• Functions as the initial point of contact for patients both on the phone and in office.
• Appropriately triage calls, schedule appointments and provide information about the program’s services.
• Coordinate patient payment methods with our benefits department and patient benefit providers.
• Assist the program staff in managing compliance with regulatory operational requirements.
• Administrative assistant coordinates the completion of weekly billing requirements with program staff and the billing department for claims generation.

Job Details

• Long Island City Outpatient - Queens, NY
• Full Time‑non‑exempt
• Salary range $20.48 - $30.67 hourly

Qualifications

• Experience in customer service/receptionist positions in an office setting required
• Prior experience working with Chemical Dependency patients and/or experience working in an healthcare outpatient clinic setting preferred
• Experience working in and adhering to OASAS licensed 822 program regulations is a plus

Required Education

• High School Diploma required
• College degree or coursework in business administration or related field preferred

Competencies (KSAs)

• Ethical Practices
• Judgment
• Critical Evaluation
• Problem Solving
• Decision Making
• Communication
• Teamwork
• Technical Capacity
• Customer Service

Work Environment

• This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Physical Demands

• Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.

Phoenix House of New York is an equal opportunity employer.