Front Desk Representative

Talentify; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Sunrise, FL is seeking a Front Desk Representative for an onsite 2+ months contract at 14201 W Sunrise Blvd. You will greet patients, check them in, and verify insurance before visits.

You will collect co-pays, enter data into NextGen EMR, and support scheduling. Proficiency with Outlook and bilingual English/Spanish is a plus.

This role emphasizes accuracy, customer service, and teamwork, with responsibilities including end-of-day closing and assisting new staff.

Qualifications

• High School Diploma.
• 1-2 years of Customer Service experience.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Experience navigating Electronic Medical Records and Outlook; bilingual English/Spanish (if requested).

Responsibilities

• Greet patients and visitors arriving for appointments.
• Check in patients by entering demographics, insurances, and authorizations.
• Verify insurance benefits and obtain authorizations prior to visit.
• Coordinate with patients regarding insurance benefits and provider programs.
• Collect co-payments and post charges; keep capitations up to date.
• Enter patient information into EMR and scan documents.
• Answer phones promptly and route inquiries; assist scheduling.
• Assist in cross-training front desk personnel.

Skills

Customer Service

Multitasking

Communication

Bilingual English/Spanish

Education

High School Diploma

Tools

NextGen EMR

Outlook

Job description

Front Desk Representative
14201 W Sunrise Blvd, Sunrise, FL 33323 (onsite 100%)
2+ Months contract

JOB DESCRIPTION

Essential Functions

• Greet patients and other visitors arriving for appointments
• Check patients in: (enter demographics, insurances, and authorizations)
• Responsible for the timely verification of medical insurance benefits
• Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
• Coordinate with patients regarding their insurance benefits and medical provider program
• Collect all co-payments/balances upfront
• Call PCPs to obtain referrals and/or authorizations if required by new insurance
• Obtain new providers information to add to NextGen
• Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries
• Scan paperwork to EMR
• Complete end-of-day closing duties
• Assist in cross-training new personnel on front desk duties
• Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate

Check-Out

• Check out every patient
• Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol
• Post charges and keep the posting of capitations up to date
• Fax back the notes to the PCP or referral physician
• Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
• Scan all supporting documentation into the patient's chart

Essential Functions (alternative)

• First point of contact between patient and office.
• Greet and help patients by scheduling appointments, maintaining patient records, and answering telephone calls and inquiries
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Communicate with the Doctor and Office Manager of scheduling changes and updates
• Verify patient insurance records and obtain authorizations for services
• Maintain office inventory and equipment by ordering necessary supplies

Job Specifications

Typically has the following skills or abilities:

• High School Diploma
• 1-2 years of Customer Service experience
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Ability to handle and diffuse patient complaints and disagreements
• Exceptional communication and interpersonal skills
• Experience navigating Electronic Medical Records and Outlook
• Bilingual English/Spanish (if requested)