Front Administration - Seminole

Suncoast-Skin-Solutions-; Town of Florida (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Suncoast Skin Solutions is seeking a Front Desk Receptionist to provide a welcoming patient experience, manage check-in/out, scheduling, and payments. You will verify demographics and insurance, scan documents, and handle calls with professionalism.

The role requires strong customer service, accurate data entry, and the ability to multitask in a fast-paced medical office environment while maintaining patient confidentiality and compliance standards.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong customer service and communication skills essential.
• Proficiency with basic data entry and computer workflows.
• Ability to multitask in a fast-paced medical front desk environment.

Responsibilities

• Greet and assist patients in a professional, friendly, and timely manner.
• Complete patient check-in and check-out processes accurately and efficiently.
• Verify and update patient demographic, insurance, and financial information.
• Scan insurance cards, identification, referrals, and other required documentation.
• Verify insurance eligibility, benefits, referral, and authorization requirements.
• Collect copays, deductibles, outstanding balances, and other patient payments accurately.
• Enter and process charges and payments according to established procedures.
• Schedule follow-up appointments and assist patients with scheduling needs.
• Answer incoming telephone calls and assist with patient inquiries, scheduling, and routing of calls as appropriate.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

EMR/PM systems

Job description

Position Summary: The Front Desk Receptionist supports efficient office operations and provides a professional, welcoming experience for patients throughout their visit. This role is responsible for patient check-in and check-out, scheduling, insurance verification, payment collection, telephone support, and other administrative functions necessary to support patient care and clinic operations.

Front Desk Receptionists are expected to actively contribute to office workflow, maintain professionalism under pressure, communicate effectively with patients and coworkers, and demonstrate initiative, accountability, and adaptability in a fast-paced medical environment.

Role & Responsibilities

• Greet and assist patients in a professional, friendly, and timely manner
• Complete patient check-in and check-out processes accurately and efficiently
• Verify and update patient demographic, insurance, and financial information
• Scan insurance cards, identification, referrals, and other required documentation
• Verify insurance eligibility, benefits, referral, and authorization requirements
• Obtain or coordinate required referrals and authorizations as assigned
• Collect copays, deductibles, outstanding balances, and other patient payments accurately
• Enter and process charges and payments according to established procedures
• Schedule follow-up appointments and assist patients with scheduling needs
• Answer incoming telephone calls and assist with patient inquiries, scheduling, and routing of calls as appropriate
• Process incoming messages, tasks, faxes, and administrative requests within expected timeframes
• Provide patients with required forms, instructions, and other information and review for completeness when applicable
• Complete daily cash, check, and credit card reconciliation procedures as assigned
• Maintain accurate documentation and follow established procedures for handling patient payments and deposits
• Maintain an organized, professional, and patient-ready front desk and waiting area
• Provide coverage for check-in, check-out, phones, and other front office responsibilities as operationally needed
• Follow HIPAA, OSHA, company policies, and applicable compliance standards at all times

Operational Expectations

• Maintain active participation in office workflow throughout the workday
• Demonstrate awareness of overall office operations and proactively assist where needed
• Assist teammates during high-volume periods without requiring direction
• Prioritize the patient in front of you while remaining attentive to incoming calls, waiting patients, and other front office responsibilities
• Support timely patient flow by communicating delays, scheduling concerns, or operational issues appropriately
• Balance patient-facing and administrative responsibilities while maintaining productivity and attention to detail
• Demonstrate a sense of urgency appropriate for a fast-paced medical environment
• Complete assigned tasks, follow-up items, messages, and documentation in a timely manner
• Adapt positively to scheduling, staffing, operational, and workflow changes
• Support different front office functions, Providers, or locations as needed for operational coverage
• Escalate patient, insurance, payment, scheduling, or operational concerns to appropriate leadership when resolution is outside the scope of the role

Professionalism & Communication

• Maintain professional communication and composure during stressful or high-volume situations
• Demonstrate emotional maturity and professionalism when addressing challenges, complaints, or conflict
• Accept coaching, feedback, and redirection professionally
• Contribute positively to team morale and workplace culture
• Demonstrate reliability, accountability, and consistency in daily responsibilities
• Treat patients, Providers, and coworkers with professionalism, empathy, and mutual respect
• Use professional telephone etiquette and appropriate medical terminology
• Adapt communication style to meet patient needs and level of understanding
• Maintain patient confidentiality and discretion when discussing protected or sensitive information
• Maintain consistent attendance, punctuality, and adherence to scheduling expectations
• Adhere to all timekeeping and time clock procedures
• Limit personal phone use to approved breaks and emergencies
• Remain actively engaged in assigned responsibilities throughout the workday
• Complete all required onboarding, compliance, and training modules within designated timelines
• Participate in ongoing education, team meetings, and mandatory training sessions
• Demonstrate initiative in learning Suncoast workflows, systems, insurance processes, and front office procedures
• Utilize training resources and educational tools provided by the organization
• Maintain required competencies for the role

Legal & Compliance Responsibilities

• Maintain patient confidentiality and accurate documentation practices
• Release patient information only in accordance with company policy and applicable laws
• Handle patient financial information and payments according to established procedures
• Practice within the scope of education, certification, training, and individual competency
• Conduct oneself in accordance with the Suncoast Employee Handbook and company policies
• Maintain awareness of applicable healthcare regulations and compliance standards

Core Competencies

• Attention to detail, organization, efficiency, and time management
• Initiative, accountability, and follow-through
• Adaptability and flexibility
• Team-oriented mindset
• Professionalism under pressure
• Strong work ethic and problem-solving skills
• Clear and professional communication
• Receptiveness to feedback and coaching
• Ability to multitask in a fast-paced environment

Physical Demands

• Prolonged sitting and/or standing and screen use
• Frequent multitasking and interaction with patients
• Repetitive hand, wrist, arm, and neck movements
• Frequent use of computers, tablets, phones, and office equipment
• Extensive reading, typing, data entry, and documentation
• Ability to lift up to 25 lbs
• Occasional travel between locations, if applicable

Qualifications & Education Requirements

• High school diploma or equivalent required
• Previous medical office, healthcare, or customer service experience preferred
• Experience with EMR/practice management systems and medical office workflows preferred
• Familiarity with health insurance, eligibility, benefits, referrals, and authorizations preferred
• Strong customer service, communication, computer, and data-entry skills required
• Ability to maintain accuracy while managing frequent interruptions and competing priorities
• Ability to work effectively in a fast-paced, patient-facing environment

Compensation Range

$19 - $22 USD