Front Desk Representative

Mount Sinai Medical Center of Florida, Inc.; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Pet Insurance

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center of Florida, Inc. is seeking a Front Desk Representative in Miami. The role handles patient calls, screens inquiries, and ensures accurate entry of demographics and insurance data in the electronic system. You will verify information, obtain authorizations when needed, and maintain orderly front-desk operations.

The position requires excellent communication, strong organizational skills, and a customer-service mindset to support clinical teams across the campus.

Qualifications

• High School diploma or equivalent required or preferred.
• Experience in a healthcare setting is preferred but not required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Answers telephone promptly, ideally by the third ring and routes calls to the correct department.
• Accurately enters patient demographics and insurance information into the system.
• Verifies insurance details, collects referrals and authorizations.
• Ensures forms are completed correctly by patients and documents missing information.
• Receives, sorts and distributes mail; assists with appointment scheduling.
• Handles daily receipts and cash deposits; maintains petty cash as needed.

Skills

Telephone etiquette

Data entry

Customer service

Healthcare setting

Education

High School

Job description

## Front Desk RepresentativeApply: Miami, FL: Full time: Posted Today: JR105166**As Mount Sinai grows, so does our legacy in high-quality health care.**Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.**Culture of Caring: The Sinai Way**Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.**Department:**CC207679 Midtown**Job Description Summary:**## Position Responsibilities* Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.* Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.* Repeats key information when writing down messages to ensure accuracy.* Accurately enters patient demographics information and insurance data in the computer as documented.* Verifies insurance information, collect referrals and authorizations, and/or other forms as documented.* Checks to ensure that patients fill out applicable forms completely and correctly.* Informs secretary or Office Coordinator when supply level is approaching reorder point.* Copies patient records if requested by insurance company or other physician's office.* Distributes mail accurately and on a timely basis.* Efficiently schedules appointments, recording them as documented and following practice policy.* Responsible for completing daily receipts and journals and deposits to cashiers.* .Responsible for petty cash.## Qualifications* ### License/Registration/Certification + Not applicable* ### Education + High School* ### Experience + Experience in a Healthcare setting preferred but not required**Benefits:**We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:* Health benefits* Life insurance* Long-term disability coverage* Healthcare spending accounts* Retirement plan* Paid time off* Pet Insurance* Tuition reimbursement* Employee assistance program* Wellness program* On-site housing for select positions and more!**Degree Requirements:****Certification:**### About UsMore than 4,000 people work at Mount Sinai Medical Center at more than a dozen locations throughout sunny South Florida, including our flagship, 672-bed hospital on Biscayne Bay at the gateway to Miami Beach. We’re the largest, independent, not-for-profit hospital in South Florida, and we’re the only hospital Healthgrades recognized for four years running as one of the top 5% in the nation. Clearly, clinical excellence is at our core.