Front Desk Representative

Optimum Performance Sports; Fort Wayne (IN); On-site; USD 15,000 - 21,000; Part time

Job summary

Optimum Performance Sports in Fort Wayne, IN is seeking a part-time Fitness Assistant to support daily operations of the fitness and youth activity programs. You will provide outstanding customer service, guide members in using equipment, and help maintain a safe, clean environment while engaging children in activities.

Responsibilities include assisting with childcare, answering program and membership questions, and participating in tours and events.

Qualifications

• Bachelor's degree related to fitness or health preferred.
• 1-2 years in fitness, recreation, or customer service preferred.
• Experience working with children in a structured environment preferred.
• CPR certification within 30 days required.

Responsibilities

• Greet members and guests, provide information about facility, programs, and services.
• Handle phone inquiries and direct them to appropriate departments.
• Assist members with safe use of fitness equipment and explain equipment purpose.
• Support child activity programming with age-appropriate games and activities.
• Provide short-term care in on-site childcare center, ensuring safety and engagement.
• Maintain cleanliness of fitness and childcare areas and sanitize toys and equipment.
• Assist with facility tours and answer questions about memberships.
• Assist with member account inquiries and billing questions.
• Perform other duties as assigned.
• Maintain regular attendance and comply with policies.

Skills

Interpersonal skills

Communication skills

Problem solving

Multitasking

Engaging children

Education

Bachelor's degree related to fitness/health

Job description

Job Summary

The Fitness Assistant supports the daily operations of the facility's fitness and youth activity programs by providing outstanding customer service, maintaining a safe and clean environment, and assisting members with equipment usage and facility resources. This role promotes engagement through educational and recreational activities for children and contributes to a positive member experience aligned with our mission of fostering health and well-being.

Essential Functions

• Greets all members and guests in a courteous and professional manner, responding to inquiries and providing accurate information about the facility, programs, and services.
• Answers incoming phone calls promptly and directs inquiries appropriately, ensuring exceptional customer service.
• Assists members with the safe and proper use of fitness equipment, demonstrating technique and communicating equipment purpose when needed.
• Supports child activity programming by assisting with planning and facilitating age-appropriate games, crafts, and movement activities while caregivers use the fitness facility.
• Provides short-term care for infants, toddlers, and young children in the on‑site childcare center, ensuring a clean, safe, and engaging environment.
• Maintains cleanliness of fitness and childcare areas, including routine sanitation of toys, equipment, and common areas.
• Assists with facility tours for prospective members and answers questions about programs, services, and memberships.
• Supports member account inquiries and billing questions, escalating issues as appropriate.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree related to fitness or health field preferred
• 1-2 years of experience in a fitness, recreation, or customer service setting preferred
• Experience working with children in a structured environment preferred

Knowledge, Skills and Abilities

• Excellent interpersonal and communication skills.
• Ability to maintain a friendly, energetic, and professional demeanor.
• Working knowledge of fitness equipment and basic safety procedures.
• Ability to engage children in age‑appropriate recreational and educational activities.
• Strong problem‑solving and multitasking abilities.

Licenses and Certifications

• Cardiopulmonary Resuscitation (CPR) within 30 days required

Job Info

• Job Identification 164054
• Job Category Allied Health
• Posting Date 09/11/2026, 02:01 PM
• Degree Level Some High School
• Job Schedule Part time
• Job Shift Evening
• Locations 10106 Dupont Circle Dr E, Fort Wayne, IN, 46825, US