Front Desk Representative

iCare Health Solutions, a VSP Vision™ company; Florida; Presencial; USD 21 000 - 23 000; Tempo integral

Resumo da oferta

iCare Health Solutions, a VSP Vision™ company, seeks a proactive Front Desk Associate to deliver exceptional patient service in a busy Florida clinic. You will handle check-in/check-out, insurance verification, and inquiries, ensuring a smooth front desk operation and accurate EMR data entry.

This role requires strong communication, ability to manage multiple tasks, and preferred bilingual skills in English and Spanish. Training and a collaborative team environment are provided.

Qualificações

• 1–2 years of customer service experience.
• Ability to handle multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Experience navigating EMR and Outlook.
• Bilingual English/Spanish preferred.

Responsabilidades

• Greet and assist patients/guests at check-in.
• Respond to inquiries and direct calls to appropriate staff.
• Verify insurance benefits and co-payments.
• Process check-in and check-out procedures.
• Enter patient information into EMR accurately.

Conhecimentos

Customer service

Multitasking

Communication

Interpersonal skills

EMR experience

Outlook experience

Bilingual EN/ES

Ferramentas

EMR software

Descrição da oferta de emprego

Description

Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace.

Job Type

Full-time

Responsible for providing excellent customer service and acting as the first point of contact for patients/guests. Handle a range of administrative and customer service tasks to ensure smooth front office operations. Responsible for responding to inquiries, directing calls, and maintaining a tidy and organized workspace.

Essential Functions

Perform check-in and check-out tasks, as well as insurance verification in one or more of the following areas:

Check-In

• Greet and check in patients and other visitors arriving for appointments
• Verify medical insurance benefits online or call insurance companies or primary care physicians (PCP) offices to obtain benefit information
• Coordinate with patients regarding their insurance benefits and medical provider program
• Collect co-payments/balances upfront
• Confirm and obtain referrals and/or authorizations if required by insurance, prior to visit
• Obtain, verify, and enter patient and their provider’s information into EMR, ensuring the accuracy of all entries
• Scan paperwork to EMR
• Complete end-of-day closing duties
• Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate

Check-Out

• Complete check-out procedures at end of patient visit
• Make follow-up appointments using scheduling protocol and forcing power protocol
• Post charges and keep the posting of capitations up to date
• Fax visit notes to the PCP or referral physician
• Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
• Scan all supporting documentation into the patient’s chart

Insurance Verification

• Verify insurance coverage(s) at least one day in advance
• Request and obtain authorizations and referrals
• Scan to PDF and upload verified documents to each assigned location
• Assist with overflow of incoming calls
• Communicate with patients regarding copays, deductibles, and other fees
• Cancel and/or reschedule appointments for terminated insurances
• Verify and correct if needed PCP and Marketing Plan fields

Cross-train to cover other Front Desk positions as needed

Requirements

Job Specifications

Typically has the following skills or abilities:

• One to two years of Customer Service experience
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Ability to handle and diffuse patient complaints and disagreements
• Exceptional communication and interpersonal skills
• Experience navigating Electronic Medical Records and Outlook
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Preferred Skills

• Bilingual (English / Spanish)

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Salary Description

$15.00 - $16.50