Front Desk Representative

South Lake Gastroenterology, INC; Clermont (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading gastro clinic is seeking a Front Desk Representative to provide excellent customer service and manage patient interactions. The ideal candidate will greet patients, schedule appointments, and assist with paperwork, ensuring a welcoming environment. This role requires strong communication skills and the ability to multitask effectively.

Qualifications

• Two or more years of experience as a receptionist or similar role preferred.
• Excellent communication skills with a commitment to customer service.
• Strong work ethic and positive attitude.

Responsibilities

• Greet patients as they arrive and provide an excellent customer experience.
• Answer phone calls and schedule appointments.
• Assist clients with paperwork, including consent forms.

Skills

Communication

Customer Service

Multitasking

Computer Skills

Tools

Eclinical works

Job description

Job Summary

We are seeking a friendly and service-oriented Front Desk Representative to join the team at our Gastro clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

Responsibilities

Greet Patients as they arrive and provide an excellent customer experience

Answer phone calls and schedule appointments

Assist clients with paperwork, including consent forms

Maintain a clean and inviting environment

Provide general customer service and attend to the needs of customers throughout their services

Collect copays

Verify Insurance

Schedule patient appointments.

Answering the phones - MUST HAVE!!

Eclinical works experience is a plus

Qualifications

Two or more years of experience as a receptionist or similar role is preferred

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills