Front Desk Receptionist (Worcester)

Dental Dreams LLC; Worcester (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a dynamic and growing company as a Receptionist, where you'll be the first point of contact for patients. This role emphasizes exceptional customer service, teamwork, and efficient appointment scheduling. With a commitment to high-quality dental care, this innovative firm offers a supportive environment where you can thrive. You'll play a crucial role in ensuring patient satisfaction while maintaining a professional office atmosphere. If you're looking to make a difference in the lives of patients and contribute to a dedicated team, this opportunity is perfect for you.

Benefits

Medical & Vision Insurance

FREE dental treatment

PTO

401K

Competitive compensation

Qualifications

• 1+ years of customer service experience, preferably in a dental setting.
• Familiarity with dental software like Dentrix or Eaglesoft is a plus.

Responsibilities

• Schedule patient appointments and maintain detailed records.
• Provide excellent customer service and assist with operational goals.
• Collect payments and create insurance claims in a fast-paced environment.

Skills

Customer Service

Bilingual (Spanish)

Receptionist Experience

Dental Software (Dentrix/Eaglesoft)

Education

High School Diploma

Tools

Dentrix

Eaglesoft

Job description

The Role: Dental Dreams LLC in Worcester, MA is now hiring a full time Receptionist to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.

Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.

Benefits

• Competitive compensation
• Benefits package includes:
• Medical & Vision Insurance
• FREE dental treatment at our locations
• PTO
• 401K

Responsibilities

• Maintain a high level of customer service at all times
• Work as part of a team with emphasis on communication
• Schedule patient appointments per month and daily patient goals
• Answer phones and confirm appointments
• Greet and check-in patients
• Accurately verify dental benefits
• Maintain detailed patient records in a fast-paced environment
• Collect payments, co-payments, and deductibles
• Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
• Pull patient charts for future appointments when necessary
• Maintain a clean and professional office environment
• Assist with presenting and/or explaining treatment plans

Qualifications

• Excellent Customer Service experience
• At least 1 year of recent work experience
• Previous Receptionist Experience
• Dentrix and/or Eaglesoft
• Bilingual (Spanish) - big plus!
• Previous Dental experience - big plus!

We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!

KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.