Front Desk Receptionist & Treatment Coordinator

WorkWell Dental Management; Lewiston (ME); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Time

Medical Benefits

401(k) with Employer Match

Opportunities for professional growth

Supportive team environment

Job summary

Androscoggin Dental Group in Lewiston, Maine is seeking a warm, organized Front Desk Receptionist / Treatment Coordinator to welcome patients and coordinate scheduling, treatment plans, and finances.

As the first contact, you'll handle phones, appointments, treatment presentation, insurance discussions, and ensure a smooth, positive patient experience with the dental team.

Qualifications

• Warm, welcoming demeanor and excellent people skills.
• Strong organization to juggle scheduling, phones, and questions.
• Clear, professional communication with patients and team.

Responsibilities

• Greet patients and make them feel at home.
• Answer phones and assist with scheduling and questions.
• Coordinate new patient appointments and keep the schedule running smoothly.
• Present and coordinate treatment plans with patients.
• Explain treatment options, financing, and insurance benefits.
• Follow up on outstanding treatments and coordinate communication among staff.

Skills

Warm personality

Organized

Excellent communication

Patient-focused

Team player

Customer service

Tools

Eaglesoft

Insurance verification

Job description

Are you the person who can make someone feel welcome before they even sit in the dental chair?

Do you love people, thrive in a busy environment, and have that special combination of warm personality + organized brain? Are you comfortable talking with patients about everything from scheduling to treatment plans and finances?

If so, we'd love to meet you!

Androscoggin Dental Group is looking for an enthusiastic, personable, and patient-focused Front Desk Receptionist / Treatment Coordinator to join our team in Lewiston, Maine.

We are a well-established dental practice serving patients of all ages. Our team provides comprehensive dental care in a welcoming and modern environment, and we believe excellent dentistry is about more than clinical care — it's about creating an exceptional experience from the first phone call to the final goodbye.

Your Schedule

Monday–Thursday | 7:30 AM–5:30 PM

Enjoy a consistent daytime schedule and have your evenings free!

What You'll Do

As one of the first faces our patients see, you'll play a huge role in creating a positive patient experience.

You'll be responsible for:

• Welcoming patients and making them feel at home
• Answering phones and assisting patients with scheduling and questions
• Coordinating new patient appointments and keeping the schedule running smoothly
• Presenting and coordinating treatment plans
• Helping patients understand their treatment options and next steps
• Discussing financial arrangements, insurance benefits, and financing options
• Following up with patients who have outstanding treatment
• Coordinating communication between patients, doctors, hygienists, and the clinical team
• Keeping patient information accurate and up to date
• Helping create a positive, organized, and upbeat front-office environment
• Being the person who helps turn a nervous dental patient into a happy, loyal one

Who We're Looking For

We're looking for someone who is:

Warm & welcoming. You genuinely enjoy people and know how to make patients feel comfortable.

Confident. You're comfortable discussing treatment, finances, scheduling, and next steps with patients.

Organized. You can juggle a busy schedule, multiple priorities, ringing phones, and patient questions without losing your cool.

A great communicator. You can explain things clearly and professionally while still being personable and approachable.

Patient-focused. You understand that every patient has a different story, comfort level, and set of needs.

A team player. You understand that a great dental practice works best when everyone works together.

Dental Experience?

Dental front-office experience is strongly preferred, particularly experience with treatment coordination, insurance, scheduling, or presenting treatment.

Experience with dental software- Eaglesoft, and insurance verification is a plus.

That said, we're also interested in the right person. Someone with excellent customer service skills, confidence, professionalism, and a willingness to learn can be a fantastic addition to our team.

What We Offer

We believe in taking care of the people who take care of our patients.

Our team members enjoy a competitive benefits package, including:

• Paid Time Off (PTO)
• Paid Sick Time
• Medical Benefits
• 401(k) with Employer Match
• Opportunities for professional growth and development
• A supportive, team-oriented work environment
• And so much more!

Why Join Androscoggin Dental Group?

We're proud to be part of the Lewiston-Auburn community and to provide comprehensive dental care in a welcoming, patient-focused environment.

You'll have the opportunity to work alongside a knowledgeable dental team while helping patients navigate everything from routine care to more complex treatment.

Our goal is simple:

Take great care of our patients. Take great care of each other. And have a little fun while we're doing it.

If you're looking for a position where you're more than 'just the person at the front desk' — where your personality, communication skills, organization, and ability to connect with people genuinely matter — this could be the opportunity you've been looking for.