Engagement Specialist

Clatsop Behavioral Healthcare; Warrenton (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement

Job summary

Clatsop Behavioral Healthcare is seeking an Engagement Specialist in Warrenton, OR. This full-time role supports outreach, screenings, and scheduling assessments for mental health, SUD, and medication management services.

The incumbent will work with community partners and internal staff to triage clients and ensure appropriate follow-up plans. The position emphasizes customer service, client flow management, and referral coordination using EMR systems.

Qualifications

• Customer service and admissions experience.
• Ability to perform screenings and triage.
• Experience with, or ability to learn, Medicaid/OHA rules.

Responsibilities

• Provide clients with information regarding services with excellent customer service.
• Manage client traffic flow and maintain lobby safety; de-escalate when needed.
• Enter admissions or reopen clients in EMR; update data fields.

Skills

Customer service

De-escalation

Communication

Spanish (bilingual)

Education

Bachelor's degree in Behavioral Science

QMHA Certification

Tools

CareLogic

Job description

# Engagement SpecialistPremarq 204 - Warrenton, OR 97146## OverviewSalary Range$26.78 - $34.95 HourlyJob ShiftDay## Description**Clatsop Behavioral Healthcare has moved most positions to a 4 day 9 hour work week with paid 30 minute lunches to promote a better work life balance.**Clatsop Behavioral Healthcare (CBH) has an immediate opening for a full time Engagement Specialist. The primary purpose of this position is to provide outreach, screenings, and schedule assessments for individuals seeking services for mental health, substance use disorders, and medication management. This position will work collaboratively with community partners and with in-house staff who send referrals. This individual also works with clinical staff to triage clients to ensure appropriate follow-up steps are developed, based on client presentation and acuity. The Engagement Specialist will be one of the first people most clients interact with at the Rapid Access Clinic; this may involve utilizing de-escalation strategies and conflict resolution techniques and knowing when to seek support from additional clinical staff**Essential Functions/Major Responsibilities**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Customer Service/Admissions*** Provide clients with information regarding services utilizing excellent customer service skills.* Help to manage client traffic flow at the clinic. Keep an eye on the lobby to ensure client behavior remains sage and appropriate. Engage in de-escalation strategies and ask for additional clinical assistance when in need.* Enter new admissions or reopens previous clients in the electronic medical records system. Update data fields with the most recent information.* Manages caseload and closes clients from the screening program when appropriate.* Promptly notify supervisor if access to care is hindered and may limit a client’s ability to receive services within state guidelines.* Verify client OHP insurance coverage via MMIS. Engagement Specialists will receive training as certified OHP assistors. They will assist clients who desire help with applying electronically through the OHP ONE portal.* OHP Assistor* Coordinate daily activity and tasks with other Engagement Specialists.**Referrals*** Ensure client confidentiality is maintained and adheres to all ethical and professional standards.* Process incoming referrals from partner agencies and in-house staff. + Follow up on referrals to ensure they are scheduled or re-scheduled as needed. + Generate and forward status reports to referents to ensure continuity of care.* Track referrals utilizing electronic medical record (EMR) and various Excel spreadsheets.* Prepare and send referral and status reports.* Process incoming referrals from partner agencies and in-house staff. + Follow up on referrals to ensure they are scheduled or re-scheduled as needed. + Generate and forward status reports to referents to ensure continuity of care.* Track referrals utilizing electronic medical record (EMR) and various Excel spreadsheets.* Prepare and send referral and status reports.**Client Screening*** Provide screenings to determine the appropriateness of consideration of an individual for participation in a specified program. The engagement specialist will go over treatment options.* Screen individuals to determine the appropriateness of utilizing the Rapid Access Clinic. (RAC) Determine which clinical professional the client is best suited to meet with for follow-up if indicated. Coordinate with that professional/department to facilitate the next treatment service steps. The engagement specialist will go over treatment options.**Secondary Job Functions*** Conducts client assessments as needed.* All CBH Staff are Mandatory Abuse Reporters per the State of Oregon, as such all staff must be aware of and follow Mandatory Abuse Reporting Policies.* Other duties as assigned.**Education/Experience Requirements:*** Current Qualified Mental Health Associate (QMHA) certification through MHACBO or ability to obtain one within 30 days. QMHA certifications can be obtained by meeting the following requirements: + Bachelor's degree in a behavioral science field; or + A combination of at least three years of relevant work, education, training, or experience.* Knowledge or ability to learn about Medicaid, Oregon Health Authority (OHA), and related State and Federal health care regulations to include Oregon Administrative Rules (OARs) and statutes.* Strong interpersonal skills with good judgment, discretion, and flexibility in work hours.* Excellent oral and written communication skills. Full professional fluency in English.* Strong attention to detail, highly organized.* Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and the importance of maintaining confidentiality.* Ability to pass a criminal background check.* Have and maintain an Oregon or Washington Driver’s license and meet the agency’s insurance standards.**Preferred:*** Prior experience with CareLogic.* Prior experience working in a human services environment.* Bilingual (Spanish)The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills.**CBH offers an exceptional BENEFIT package.**For full time employees, benefits include: Medical (minimal premium cost to employee), Dental (Employer Paid), Vision (employer paid), 403(b) Retirement (fully vested 5% employer contribution after 1 year of employment), Life Insurance (Employer Paid), Short-term Disability (Employer Paid), and Employee Assistance Program. Dependents covered on medical, dental and vision at cost to employee.12 paid holidays and 6.77 hours of PTO accrued for years 1-3, increases after year 3. PTO accumulation starts at hire and is available for use as accumulated. Employees are eligible for elective training reimbursement of ($1000/yr for unlicensed clinicians and $1500/yr for licensed clinicians) CBH also offers sabbatical of 176 hours after 10 years of service and annual elective training fund that includes 40 paid hours for training. Supervision towards licensure available.**Salary DOE**Clatsop Behavioral Healthcare values the diversity of the people it hires and serves. CBH is an equal opportunity employer. CBH uses E-Verify to confirm the identity and employment eligibility of all new hires.