Housing Case Manager

Quest-Center-For-Integrative-Health-; Portland (OR); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Kaiser Health insurance

Vision and Dental insurance

403b Retirement savings with employer

5 Weeks paid time off in first year

Employee Assistance Program

Sabbatical after 7 years

Annual holidays

Job summary

Quest Center for Integrative Health seeks a Housing Case Manager to support individuals in our culturally specific houses within the Outpatient SUD program. The role emphasizes housing goal planning, intakes, and coordinated referrals, with travel to partner sites as needed.

Ideal candidates have lived recovery experience, PSS/CRM certifications, a valid driver’s license, and the ability to work both with a team and independently to drive safe, affordable housing access.

Qualifications

• Must hold a Peer Support Specialist (PSS) and/or Certified Recovery Mentor (CRM) certification from a state-approved program.
• Lived experience with mental health or substance use recovery is required.
• Valid driver’s license and reliable vehicle are needed.

Responsibilities

• Assist participants in meeting housing goals and complete move ins/outs.
• Intake activities, housing assessments, and goal/action plan development.
• Coordinate with local agencies for referrals and provide travel with clients as needed.
• Maintain accurate records in EMR and ensure timely program paperwork.

Skills

Time management

Cultural competency

Team collaboration

Independent work

Active listening

Motivational interviewing

Education

Peer Support Specialist (PSS) certification

Certified Recovery Mentor (CRM) certification

Tools

Microsoft Office / Office 365

EMR system

Job description

Employment Type: Hourly (non-exempt), 1.0FTE, Full-timeSchedule: 40 hours/week; typically Monday–Friday between 8:00 a.m. and 7:00 p.m., with flexibility required to provide coverage as needed.Location: This position is fully onsite at Quest Center Quest Center SE Portland and Multnomah County housing locations.Travel: Some local travel is required.POSITION SUMMARY:As our Housing Case Manager (CRM), you will provide support services to participants in our Quest community that are part of our Culturally Specific houses, for those engaged in our Outpatient SUD Program in Multnomah County. The person in this position is committed, flexible, organized and solution oriented. They use these skills to identify and disseminate resources, foster community relationships, facilitate the housing application process and help clients secure safe and affordable housing.ESSENTIAL FUNCTIONS:Assist participants in meeting their housing goalsIntakes including move ins and move outsCollect and submit random UAsApply person-centered principles to build relationships, trust, and rapport with clientsAssess client needs with housing and develop goal/action plans accordinglyUtilize cultural competency, active listening, and motivational interviewing skills to assist clients in reaching their treatment goalsEstablish and maintain relationships with local agencies for an efficient referral processCollaborate with local agencies to coordinate servicesTravel with clients to and from recovery building and housing focused opportunitiesWork closely with internal and local Peer Support Specialists and Certified Recovery Mentors to maximize the quality of community service.Complete chart notes for client encounters and submit all program paperwork in a professional, timely mannerWorking closely with an integrated teamMaintain compliance with applicable laws, rules, policies, and guidelines governing work &/or licensure/certificationAttend regular clinical supervision meetingsPerform other duties as assigned/neededSome local travel is required.KNOWLEDGE, SKILLS AND ABILITIES:Understanding of Fair Housing laws, and responsible for staying up to date on evolving lawsAbility to manage time and meet deadlines for multiple projects at a timeBasic computer and keyboard proficiency using Microsoft Office, Office 365 software, and our EMRAbility to be culturally conscious and work with a diverse caseloadAbility to work collaboratively as a team member as well as independentlyAbility to maintain accurate records and necessary paperwork in our EMR and otherMust adhere to agency's non-discrimination policiesMINIMUM QUALIFICATIONS:Meets the definition of a Peer as defined by the State of Oregon Administrative Rule: a) self-identified person currently or formerly receiving mental health services; OR b) a self-identified person in recovery from a substance abuse disorder, who meet the requirements for recovering staff in alcohol and other drug treatment programs; OR c) A family member of an individual who is a current or former recipient of addictions or mental health services.Must hold a Peer Support Specialist (PSS) and/or Certified Recovery Mentor (CRM) certification from a state-approved training program or be willing to become certified immediately. Prior experience, developing client goal and action plansValid driver's license and vehicleKnowledgeable about the lived experience of addiction, recovery, MAR, and being involved in the corrections system.Applicants in recovery from substance abuse must have a minimum of 2 years clean & sober.Knowledge and belief in Quest Center’s mission.PREFERRED QUALIFICATIONS:Exceptional applicants will have experience facilitating support groups, working in SUD treatment settings and/or transitional housing systems.Preferred experience working within the recovery, HIV services, LGBTQIA2S+, BiPOC, and/or other communities we serveMORE ABOUT QUEST CENTER:For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living. We’ve been working hard to help people who are dealing with challenges in their physical, mental, and emotional health. Our goal is to build a welcoming, supportive, and safe community that promotes healing and empowerment.We are more than just a health center – we are a network of compassionate individuals dedicated to providing unique integrated health services. In the face of challenges like rising opioid-related incidents, lack of affordable housing, and threats to the rights of marginalized communities, we remain steadfast in our commitment to community-centered social justice infused health services. We identify as a culturally and linguistically specific organization serving the LBTQIA2S+ behavioral health center as well as an organization which partners with BIPOC Community based organizations providing integrative health and wellness servicesQuest Center for Integrative Health is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.QUEST BENEFITS:(Full time Employees receive full benefits. Part time employees receive a % based on their FTE Status.)Fully paid Kaiser Health, Vision, and Dental insurance, with options to increase coverage and dependents403b Retirement savings account with 1% employer contribution5 Weeks paid time off in first year, increasing with tenureWe're proud to be an equal employment opportunity employer. If you're passionate about making a difference and ready to be part of something meaningful, we encourage you to apply. We look forward to having you join us! For more information about what it's like to work at Quest, including our benefits and values, please check out our Career's page at https://quest-center.org/careersQualify for student loan forgiveness programsFully paid Employee Assistance Program with Canopy2 month fully paid sabbatical after 7 years with Quest9 annual paid holidaysAnnual continuing education budget and professional training funds of $800.00How to Apply: If you're ready to make a positive impact and contribute to our mission, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience.