Front Desk Receptionist - Part Time

Nationalvision1; Omaha (NE); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401k match

Paid sick time

Parental leave

Eyewear discount

College scholarship

Job summary

National Vision in Omaha, NE is seeking a friendly receptionist to manage the front desk, greet customers, screen calls, and support daily clinic operations.

You will process appointments, maintain patient records, coordinate with insurance, and ensure smooth flow in a fast-paced team environment. High school diploma required; 0–2 years preferred. Benefits include 401k match, paid sick time, parental leave, eyewear discounts, and a college scholarship program.

Qualifications

• Experience in receptionist/front office roles preferred.
• 0–2 years related experience or training preferred.
• Experience handling multiple phone lines is a plus.
• Excellent customer service and organizational abilities.

Responsibilities

• Ensure high quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers basic and accurate information.
• Schedule and confirm appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep reception area tidy and presentable with all necessary materials.
• Receive, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Strong customer service skills

Strong organizational skills

Experience handling multiple phone lin

Education

High School Diploma or equivalent

Job description

What would you do? - The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit? - The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required
• Education : High School Diploma or equivalent.

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on Professional Growth and Career Fulfillment: Training programs available Access to educational courses Emphasis on internal promotions and career advancement At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.