Front Desk Receptionist - Part Time

America; Elmhurst (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

America's Best in Elmhurst, IL is seeking a friendly Receptionist to greet customers and keep patient records organized. You will help with scheduling, phone screening, and guiding visitors through the store.

As the face of our stores, you’ll handle incoming calls, assist with insurance documents and class schedules, and maintain a tidy, well-stocked reception area. The role emphasizes customer service and reliability.

Qualifications

• Experience as a Receptionist or similar role preferred.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensure high quality customer service following safety protocols.
• Maintain smooth flow of customers through the store.
• Answer, screen, and forward incoming calls.
• Process insurance documents and understand managed care plans.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments and classes.
• File patient records daily and pull files for next-day appointments.
• Notify customers of order status and delays.
• Keep reception area tidy with necessary materials.
• Receive, sort, distribute mail/deliveries and manage office supplies.
• Attend regular mandatory communication meetings.

Skills

Phone handling

Organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

• Compensation: USD 15.5 - USD 18.08 - hourly

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track.The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required

Education: High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.
Our Benefits Include:

• 401k retirement savings with company match and stock purchase plan
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on Professional Growth and Career Fulfillment:

• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.