Front Desk Receptionist - Part Time

Four Seasons Hotels Limited; Baltimore (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Hourly pay $23.20

Sick Pay

401k Retirement Plan

Training opportunities

Complimentary employee meals

Complimentary room nights

Discounted employee parking

Job summary

Four Seasons Hotels Limited in Baltimore, MD, is seeking a Front Desk Receptionist to deliver the highest level of hospitality and professionalism to every guest. You will greet guests, manage check‑in and check‑out processes, assist with hotel services and events, and respond to inquiries with personalized recommendations to ensure memorable stays.

This role offers a competitive hourly rate and benefits including Sick Pay, 401(k), meals, and complimentary room nights at Four Seasons hotels

Qualifications

• Guest service experience preferred.
• Ability to handle guest requests with hospitality.

Responsibilities

• Greet guests and manage check-in/check-out with efficiency.
• Assist guests with hotel services, hours of operations, events and directions.
• Respond to guest inquiries with personalized recommendations to maximize satisfaction.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The role of the Front Desk Receptionist

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Ensures the process of the guest checking in and out is completed in an efficient and friendly manner.

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What to Expect from your Employee Experience

• Hourly Rate: $23.20
• Sick Pay
• 401k Retirement Plan
• Exciting training and development opportunities
• Complimentary employee meals
• Complimentary room nights at Four Seasons hotels around the world
• Discounted employee parking
• And Much More!

Miscellaneous

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affi

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.