Bell Attendant Full Time

Four Seasons Hotels and Resorts; Denver (CO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Hourly rate

Medical, dental, and vision insurance

Paid Time Off and Vacation Pay

401k with company matching

Complimentary stays at Four Seasons

Discounted RTD Flex Pass

Free shift meal

Complimentary uniform cleaning

Job summary

Four Seasons Hotels and Resorts in Denver seeks a guest-focused Bellperson to assist guests with luggage during arrival and departure, deliver items and packages, and provide exceptional service across the hotel. You will shine shoes, assist with newspapers, and greet guests in the lobby, while following company standards and collaborating with teammates.

The role includes errands that may require local travel, a capped eight-hour shift, and access to comprehensive benefits.

Qualifications

• Ability to read, write and speak English.

Responsibilities

• Greets guests and escorts them to their rooms; delivers luggage to room on check-in and picks up at departure.
• Moves luggage to storage or Front Drive and maintains records of deliveries.
• Provides shoeshine service: collects, polishes and returns shoes to guests.
• Collects guest newspaper requests and delivers them timely.
• Greets guests in lobby and offers assistance.
• Adheres to Four Seasons’ Work Rules and Standards of Conduct.
• Performs errands for guests that may involve local travel.

Skills

English proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments.

Career Opportunity

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.

BASIC PURPOSE: Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Shines guest shoes.

ESSENTIAL FUNCTIONS:

1. Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.


2. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.


3. Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.


4. Collects guest requests for morning newspapers, places newspapers in bags and delivers the desired newspaper in a timely manner.


5. Greets all guest passing through lobby and offers them assistance.


6. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.


7. Works harmoniously and professionally with co-workers and supervisors.


8. Performs errands for guests and the hotel that may require local travel off of the hotel property.

NON-ESSENTIAL FUNCTIONS:

1. Provides a high level of cleanliness in the lobby and luggage storage room.


2. Assists guests at the Concierge Desk.


3. Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Parking Staff.

KNOWLEDGE AND SKILLS:

Skills and Abilities: Ability to read, write and speak English.

No. of employees supervised: Zero

Travel required: None

Hours required: Eight hour shift; scheduled days and times may

vary based on need.

Comprehensive Benefits

• Hourly rate $19.29


• Medical, dental, and vision insurance


• Paid Time Off and Vacation Pay


• 401k participation with company matching program


• Complimentary stays at Four Seasons worldwide, subject to availability


• Discounted RTD Flex Pass


• Free shift meal prepared by the culinary team


• Complimentary cleaning of employee uniforms

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Aff ... To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal