Front Desk Receptionist (Medical Practice)

Boston Neurobehavioral Associates; Buffalo (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in behavioral health is seeking a dedicated Medical Receptionist to enhance patient care in Buffalo, NY. This role involves managing appointments, processing financial transactions, and providing exceptional customer service to ensure patient satisfaction. With a focus on work-life balance and flexible scheduling, this position offers both full-time and part-time opportunities. Join a collaborative team committed to improving mental health awareness and delivering personalized care to patients of all ages. If you are passionate about making a difference and thrive in a supportive environment, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

401k with Matching

Health Savings Account (HSA)

Flexible Schedule

Work-Life Balance

Qualifications

• Experience in managing patient appointments and records.
• Strong customer service skills to handle inquiries and complaints.

Responsibilities

• Schedule and manage patient appointments efficiently.
• Process payments and maintain patient records accurately.
• Provide administrative support and ensure patient comfort.

Skills

Appointment Management

Customer Service

Financial Transactions

Data Accuracy

Education

High School Diploma

Associate Degree in Healthcare Administration

Tools

Electronic Health Record (EHR) Systems

Office Software (e.g., Microsoft Office)

Job description

Established in 1998, Boston Neurobehavioral Associates provides comprehensive outpatient behavioral health and psychiatric care to all ages. To best serve the Greater Boston area, we have practices across Massachusetts, Florida, Rhode Island, Illinois, New Jersey, New York, and Maryland.

Our Team and Approach

Led by Mohammad Munir, MD, our team includes psychiatrists, nurse practitioners, physician assistants, psychologists, therapists, neuropsychologists, and other medical professionals. We collaborate to provide well-rounded, individualized care. Our providers treat a broad range of mental disorders and emotional difficulties.

Patient Care Philosophy

Patients can expect accurate diagnoses and personalized treatment plans tailored to their needs. We commonly treat depression, bipolar disorder, anxiety, insomnia, ADHD, OCD, among other conditions. Our approach combines psychotherapy, medication management, and lifestyle modifications to help patients cope and recover. We recognize that each patient’s story is unique, and our treatment plans reflect this individuality.

Our Mission

Boston Neurobehavioral Associates aims to raise awareness about mental health stigma by providing high-quality, accessible psychiatric care. Our team is committed to meeting professional standards and improving patients’ quality of life.

Job Opportunity: Medical Receptionist in Buffalo, NY

We are seeking a dedicated Medical Receptionist to join our team.

Job Duties

1. Appointment Management:
   • Schedule patient appointments efficiently
   • Make reminder calls and provide instructions
   • Inform patients of delays to ensure satisfaction
2. Patient Information and Records:
   • Collect and update patient contact, insurance, and medical history information
   • Assist with form completion and ensure data accuracy and confidentiality
3. Financial Transactions:
   • Process payments securely
   • Follow up on overdue accounts and coordinate with billing
4. Customer Service:
   • Respond promptly and professionally to inquiries and complaints
   • Resolve concerns or escalate appropriately
   • Show empathy and ensure patient comfort
5. Administrative Support:
   • Perform clerical tasks and maintain records
   • Support office operations collaboratively

What We Offer

• Strong work-life balance and schedule flexibility
• W2 employment with market-leading compensation and benefits (medical, dental, 401k with matching, HSA)
• Monday through Friday schedule, no weekends or on-call
• Full-time and part-time positions available