Front Desk Receptionist - Insurance Biller

Carolina TotalCare; Concord (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Discounts on supplements

Paid training

Monthly bonuses

Travel expenses covered

Seminar expenses covered

Healthcare for family

Job summary

Carolina TotalCare in Concord, NC seeks a full-time Front Desk Receptionist - Insurance Biller to greet patients, manage scheduling, and handle billing workflows. You will verify coverage, submit claims, post payments, and follow up on denials while ensuring accurate records and professional patient interactions.

The role requires 5+ years of customer service experience, proficiency with MS Office, and comfort with billing software and EHR systems to support a high-quality patient experience.

Qualifications

• 5+ years of customer service experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to be on your feet and active during your shift.
• Ability to use/learn the office billing software, EHR, clearinghouse, insurance portals, phone system, and internal communication tools.
• Dependable, organized, accurate, professional, and comfortable working with billing details.
• Team player who thrives in a structured yet caring environment.
• Outgoing, empathetic, and detail-oriented personality.

Responsibilities

• Greet and assist patients and manage front desk operations.
• Coordinate appointment schedules and respond to calls, texts, and emails.
• Verify insurance coverage and prepare/submit claims.
• Post payments, follow up on denials, and review patient balances.
• Maintain accurate records and communicate with insurance companies about billing matters.
• Monitor appointment compliance and support documentation tracking.
• Collaborate with providers and team to keep operations organized and patient-focused.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Tools

Microsoft Office

Billing software

EHR

Insurance portals

Job description

Join the Carolina TotalCare team as a full-time Front Desk Receptionist - Insurance Biller in Concord, NC. This opportunity offers $18.00-$22.00 per hour along with an outstanding benefits package that includes six-figure annual earning potential based on sales, paid time off, 6.5 days of holiday pay, discounts on supplements, paid training, monthly bonuses, travel and seminar expenses covered, and complimentary healthcare treatments for you and your immediate family.

OUR STORY

For nearly 30 years, Carolina TotalCare has been committed to delivering comprehensive, natural healthcare to our patients. Our integrated team of multi-specialty providers takes a patient-centered approach to enhance health and wellbeing. We believe in treating the entire body as an interconnected system and offer a variety of services, including chiropractic care, an advanced neuropathy treatment program, in-office therapy options like class IV laser treatments, nutrition and weight loss strategies, and cutting-edge rehabilitative modalities such as Hako therapy and decompression. By joining our team, you'll become part of a family-oriented practice that is guided by the principles of excellence, empathy, and respect.

WHAT WE NEED FROM A FRONT DESK RECEPTIONIST -INSURANCE BILLER:

• 5+ years of customer service experience
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to be on your feet and active during your shift
• Ability to use/learn the office billing software, EHR, clearinghouse, insurance portals, phone system, and internal communication tools
• Dependable, organized, accurate, professional, and comfortable working with billing details
• Team player who thrives in a structured yet caring environment
• Outgoing, empathetic, and detail-oriented personality

Preferred Qualifications:

• Billing and insurance experience
• Experience in a chiropractic, medical, or dental office
• Previous billing, insurance, chiropractic, healthcare, administrative, or EHR experience

YOUR DAY-TO-DAY

As a Front Desk Receptionist - Insurance Biller, you will help shape every patient's experience by serving as both a welcoming front-office professional and a key member of the billing team. You will greet and assist patients, coordinate appointment schedules, respond to calls, texts, and emails, and ensure each patient understands their next scheduled visit. You will verify insurance coverage, prepare and submit claims, post payments, follow up on denials, review patient balances, maintain accurate records, and communicate with insurance companies regarding billing matters. You will monitor appointment compliance, reconnect with patients who miss visits, support documentation tracking, and work closely with providers and teammates to keep office operations organized, efficient, and patient-focused. Through your professionalism, accuracy, and attention to detail, you will help create a seamless experience that supports both patient satisfaction and practice success.