Front Desk Receptionist / Customer Service

Digs Dog Care; Millstone Township (NJ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Dental and vision benefits

401(k) with company match

DigIn Shared Ownership Program

Job summary

Digs Dog Care is seeking a friendly Front Desk Receptionist to be the first contact for clients and their pets at Greenleaf Millstone. You will manage reservations, greet guests, and coordinate with care staff to ensure a smooth visit from check‑in to check‑out.

The role emphasizes multitasking, reliable attendance, and strong communication in a fast-paced pet‑friendly setting. Weekend and holiday shifts may be required as part of a collaborative team.

Qualifications

• Effective communication with clients and team members.
• Strong organizational and multitasking abilities.
• Confidence in handling customer queries with empathy.

Responsibilities

• Welcome clients and pets with a friendly attitude.
• Answer calls, manage inquiries, schedule reservations and appointments.
• Check-in/out guests and maintain accurate client profiles and records.
• Process payments and transactions accurately.
• Educate clients about services and facilities.
• Maintain a clean, welcoming front-desk area.
• Support daily front-desk operations and adhere to policies.

Skills

Communication

Organization

Problem-solving

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Email/Calendar systems

Job description

Front Desk Receptionist / Customer Service

Digs Dog Care, Millstone Township, New Jersey, United States

About this position

About Green Leaf Pet Resort

Green Leaf Pet Resort at Millstone is part of Digs Dog Care, a premium dog care company offering DayPlay, Overnight Stays, Grooming, and Training across multiple locations nationwide. We're built on a simple belief: every pup deserves to feel safe, loved, and at home — and every team member plays a real role in making that happen. Our shared ownership program means employees don't just work here, they have a stake in it.

About the role

Greenleaf Pet Resort is seeking a friendly, organized, and customer-focused Customer Service Representative/Front Desk Receptionist to be the first point of contact for our clients and their pets. In this role, you will join a collaborative team dedicated to providing exceptional care and outstanding customer service. You'll work closely with pet parents, caretaking staff, grooming, and management to ensure every guest has a welcoming and seamless experience from check‑in to check‑out. This is a fast‑paced position ideal for someone who enjoys building relationships, multitasking, and working in a pet‑friendly environment.

Responsibilities

• Welcome clients and their pets with a warm, professional, and friendly attitude.
• Answer phone calls, respond to inquiries, schedule reservations, and book appointments.
• Check guests in and out while ensuring all required information is accurate.
• Enter and maintain client profiles, vaccination records, and reservation details.
• Process payments and other monetary transactions accurately.
• Communicate effectively with clients and team members regarding reservations, services, and pet care.
• Provide facility tours and educate clients about available services, amenities, and events.
• Recommend services that best meet each client's needs while delivering an exceptional customer experience.
• Maintain a clean, organized, and welcoming front‑desk and lobby area.
• Support daily operations by assisting with administrative tasks and ensuring smooth front‑desk workflow.
• Follow company policies and procedures while helping maintain a safe environment for pets, clients, and staff.

Qualifications

The ideal candidate is enthusiastic, dependable, and passionate about providing outstanding customer service in a pet‑focused environment. They thrive in a fast‑paced workplace, communicate effectively, and enjoy interacting with both people and dogs.

Preferred Qualifications:

• High school diploma or equivalent.
• Previous reception, customer service, hospitality, veterinary, or pet care experience is a plus but not required.
• Basic computer skills, including email and calendar systems.
• Strong communication, organization, and problem‑solving skills.
• Ability to multitask, work independently, and remain calm under pressure.
• Reliable attendance with flexibility to work weekends, holidays, and varying shifts.
• Ability to handle sensitive client interactions with professionalism and empathy.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, kneeling, squatting, and standing for extended periods.
• A genuine love of dogs and commitment to providing an exceptional experience for every pet and client.

What to Expect When Applying

• Phone screening regarding your application.
• An in‑person interview to meet the team, tour the location, and get a glimpse of what your day‑to‑day will be like.
• Orientation and training classes covering company policies, procedures, dog body language, and behavior.

What We Offer

At Digs, we take care of our pack. Dental and vision benefits kick in shortly after your start date, and at 90 days you're eligible for a 401(k) with up to 4% company match. At 6 months, medical benefits become available to full‑time teammates, and after one year you can join our DigIn Shared Ownership Program — because we believe the people who build Digs should share in its success. Many locations also offer teammates discounted DayPlay as a little extra perk.

Digs Dog Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We are committed to diversity and inclusion and encourage all qualified individuals to apply.

Pay Range

18 USD per hour (Greenleaf Millstone)