Front Desk Receptionist (Bilingual - Spanish)

New York Psychotherapy and Counseling Center (NYPCC); New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Outstanding benefits

Academy and leadership development

Job summary

New York Psychotherapy and Counseling Center (NYPCC) in New York, NY, is seeking a friendly Receptionist to join our administrative team. You will handle general office duties, schedule appointments, greet clients, and manage check-ins and check-outs in our electronic health record system.

Candidates must be bilingual in English and Spanish, have a High School Diploma, 1–2 years of reception experience in a medical or community mental health setting, and be proficient with MS Office.

Qualifications

• Must be bilingual in English and Spanish.
• High School Diploma or equivalent is required.
• 1–2 years of reception experience in a fast-paced medical or community mental health office is required.
• Proficiency with MS Office (Outlook, Word, Excel) and ability to learn new software.

Responsibilities

• Answer phones, take messages, scan, fax and copy documents.
• Schedule appointments and greet clients upon arrival.
• Check clients in and out on the electronic health record system.
• File documents in patient charts.
• Coordinate drop-offs and pickups of transportation services.
• Support the clinical team and maintain charts.
• Maintain confidentiality and comply with HIPAA regulations.
• Perform other duties as assigned by Office Manager and Program Administrator.

Skills

Bilingual English and Spanish

MS Office proficiency

Learn new software

Team player

Detail-oriented

Multitasking

Thrives under pressure

Client interaction

Education

High School Diploma

Tools

MS Office

Electronic Health Record system

Job description

Join One of New York's Most Awarded Mental Health Employers!

At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

• 2025 and 2026 Time City & State Top Workplace in New York
• Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
• Serving 15,000+ clients every month
• 50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

Come build a career where purpose meets possibility!

Job Description

• General office responsibilities (answer phones/take messages, scan, fax and copy, etc.)
• Schedule appointments
• Greet/direct clients and visitors upon arrival
• Check clients in and out on electronic health record system
• File documents in patient charts
• Coordinate drop-offs and pickups of transportation services
• Provide support to the clinical team and chart maintenance
• Maintain confidentiality and comply with HIPPA regulations
• Perform other related duties as assigned by the Office Manager and Program Administrator

Qualifications

• Must be Bilingual in English and Spanish
• High School Diploma or equivalent is required
• 1 to 2 years of reception experience in a fast paced office, preferably in medical or community mental health office, is required
• Must be proficient in MS Office (Outlook, Word, and Excel)
• Must have the ability to learn new software
• Possesses the personality and demeanor to work with difficult clients
• Must be detail-oriented and have the ability to multi-task
• Must be a team player
• Thrives under pressure in an outpatient client environment
• 1 form of picture ID (non-expired)
  • Unexpired passport: OR
  • Driver’s License AND Social Security Card; OR
  • State ID Card AND Social Security Card

Additional Information

• The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC
• Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism
• Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures

NYPCC is an Equal Opportunity Employer

Salary: $19.00-$20.00