Case Manager (Bilingual)

New York Psychotherapy and Counseling Center (NYPCC); New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Career development

Mission-driven culture

Job summary

New York Psychotherapy and Counseling Center (NYPCC) is seeking a Case Manager to handle a high-volume mental health intake, schedule appointments, and ensure clients meet admission criteria. You will assist with client-therapist matching and caseload management to maintain continuity of care.

Ideal candidates are bilingual in English and Spanish, possess a High School Diploma (Associate Degree preferred), and have at least one year of social service experience.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• Bilingual in English and Spanish.
• One year of social service or mental health experience preferred.
• One year of EHR system experience preferred.
• Ability to multitask and prioritize in a busy setting.
• Strong customer service and professional communication.

Responsibilities

• Manage high-volume mental health intake and schedule appointments.
• Provide intake triage and coordinate virtual intake appointments.
• Conduct 40–45 daily interactions with new clients.
• Facilitate client-therapist matching and caseload reassignments.
• Perform other duties as assigned by the Supervisor and Leadership.

Skills

Fluent English

Fluent Spanish

EHR experience

Customer service

Microsoft Office

Teamwork

Education

High School Diploma

Associate Degree (preferred)

Tools

SharePoint

Office Suite

Outlook

Word

Excel

PowerPoint

MS Teams

Job description

Join One of New York's Most Awarded Mental Health Employers!

At NYPCC, we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

2025 and 2026 Time City & State Top Workplace in New York

Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years

Serving 15,000+ clients every month

50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

Come build a career where purpose meets possibility!

Job Description

The Case Manager manages a high-volume mental health intake process, including scheduling appointments and ensuring clients meet admission criteria. This position plays an integral part in client-therapist matching and caseload management to maintain continuity of care.

Responsibilities

• Facilitate a high-volume mental health intake process by enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
• Provides intake triage and coordination for all virtual intake appointments, ensuring appropriate screening and timely connection.
• Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
• Facilitate client-therapist matching after intake and manage caseload reassignments during therapist transitions, leaves, or departures to ensure continuous, seamless care.
• Perform other duties assigned by the Supervisor and Leadership.

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent required; Associate Degree in a related field preferred.
• One year of experience in a social service or mental health setting is preferred.
• One year of experience using an EHR system is preferred.
• Ability to manage multiple tasks and prioritize effectively in a busy work setting is essential.
• Strong capability to follow established workflows and effectively multi-task throughout the day.
• Attention to detail is essential.
• Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and staff.
• Demonstrates the ability to de-escalate, practice self-care, and maintain professionalism while handling emotional or mentally challenging situations.
• Strong ability to multi-task and maintain attention to detail in a dynamic work environment.
• Works collaboratively within a team and maintains a positive, supportive attitude.
• Thrives in a fast-paced environment, adapting quickly to changing demands.
• Proficient in Microsoft SharePoint, Office Suite, Outlook, Word, Excel, and PowerPoint.
• Familiar with the MS Teams video conferencing platform.
• Able to perform with versatility and tact in a mental health care setting that requires flexibility and adaptability.
• Maintains a positive, friendly, and professional demeanor, with a "can-do" attitude.
• Passionate about NYPCC's mission and values, with a commitment to supporting the agency's goals and client care.

Additional Information

Salary: $21.00 - $23.00 per hour

Compensation Commensurate With Experience And Qualifications.

NYPCC is an Equal Opportunity Employer