Case Manager (Bilingual)

NYPCC; New York, Northern (NY, KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Career growth programs

Impactful work

Job summary

NYPCC in New York is seeking a Case Manager to handle a high-volume mental health intake, schedule appointments, and help match clients with therapists, ensuring continuity of care.

The role emphasizes bilingual English/Spanish communication, experience in social services, proficiency with EHRs and MS Office, and the chance to contribute to a respected, award-winning nonprofit with extensive client reach.

Qualifications

• Bilingual English and Spanish required; HS diploma or equivalent; associate degree preferred.
• /* one year of social service or mental health experience preferred */
• Experience with an EHR system preferred.
• Strong multi-tasking and prioritization in a busy setting.

Responsibilities

• Schedule and manage a high-volume mental health intake process.
• Enforce no-show policies and onboard new clients for intake.
• Coordinate virtual intake appointments and screenings.
• Assist with client-therapist matching and caseload management.
• Perform duties assigned by the Supervisor and Leadership.

Skills

Bilingual English/Spanish

Customer service

Interpersonal communication

Detail-oriented

Education

High School Diploma or equivalent

Associate Degree in related field

Tools

SharePoint

MS Teams

Microsoft Office

Job description

Join One of New York's Most Awarded Mental Health Employers!

AtNYPCC , we're not just changing lives, we're redefining what it means to build a meaningful career in mental health.

2025 and 2026 Time City & State Top Workplace in New York
Mental Health America's Platinum Bell Seal recipient for FIVE consecutive years
Serving 15,000+ clients every month
50+ years of transforming lives across New York City

If you're looking for more than just your next job, you've found it.

For over five decades, New York Psychotherapy and Counseling Center (NYPCC) has been one of New York's leading community mental health organizations, delivering innovative, compassionate care through both in-person and telehealth services. Today, we proudly serve more than 15,000 clients each month while continuing to set the standard for clinical excellence and employee experience.

At NYPCC, you'll find:

• Competitive compensation and outstanding benefits
• Career growth through our Academy and leadership development programs
• A collaborative, mission-driven culture where our employee matters
• The chance to make a lasting impact on thousands of lives every single day

Come build a career where purpose meets possibility!

Job Description

The Case Manager manages a high-volume mental health intake process, including scheduling appointments and ensuring clients meet admission criteria. This positionplaysanintegralpartin client-therapist matching and caseload management tomaintaincontinuity of care.

Responsibilities:

• Facilitate a high-volume mental health intake process by enforcing no-show policies, and scheduling intake appointments to ensurethe efficientonboarding of new clients.
• Provides intake triage and coordination for all virtual intake appointments, ensuringappropriate screeningandtimelyconnection.
• Conduct an average of 40 to 45 daily interactions with new clients,demonstratingexcellent interpersonal and communication skills toestablishrapport and guide individuals through the intake process.
• Facilitate client-therapist matching after intake and manage caseload reassignments during therapist transitions, leaves, or departures to ensure continuous, seamless care.
• Perform other duties assigned by the Supervisor and Leadership.

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalentrequired;Associate Degreein a related field preferred.
• One year of experience in a social service or mental health setting is preferred.
• One year of experience using an EHR systemis preferred.
• Abilityto manage multiple tasks and prioritize effectively in a busy work setting is essential.
• Strong capability to follow established workflows and effectively multi-task throughout the day.
• Attention to detail is essential.
• Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and staff.
• Demonstrates the ability to de-escalate, practice self-care, andmaintainprofessionalism while handling emotional or mentally challenging situations.
• Strong ability to multi-task andmaintainattention to detail in a dynamic work environment.
• Works collaboratively within a team andmaintainsa positive, supportive attitude.
• Thrives in a fast-paced environment, adapting quickly to changing demands.
• Proficient in Microsoft SharePoint, Office Suite, Outlook, Word, Excel, and PowerPoint.
• Familiar with the MS Teams video conferencing platform.
• Able to perform with versatility and tact in a mental health care setting that requires flexibility and adaptability.
• Maintains a positive, friendly, and professional demeanor, with a "can-do" attitude.
• Passionate about NYPCC's mission and values, with a commitment to supporting the agency's goals and client care.

Additional Information

Salary: $21.00 - $23.00 per hour

Compensation commensurate with experience and qualifications.

NYPCC is an Equal Opportunity Employer