Front Desk Receptionist - Bilingual Spanish

National Vision; New Braunfels (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a friendly and organized Receptionist to enhance customer experiences. In this vital role, you'll greet customers, manage patient records, and ensure smooth operations within the store. With a focus on customer service, you'll provide information, schedule appointments, and maintain a tidy reception area. This position offers a chance to work in a supportive environment that values professional growth and offers comprehensive benefits, including health insurance and a 401k plan. Join a team dedicated to making eye care accessible and affordable for everyone.

Benefits

Health Insurance

Dental Insurance

401k with Company Match

Paid Personal Time Off

Employee Eyewear Discount

Parental Leave

Flex Spending Account

Qualifications

• Fluent in English and Spanish; strong customer service and organizational skills.
• Experience as a receptionist preferred but not required.

Responsibilities

• Greet and assist customers, ensuring a smooth flow through the store.
• Manage patient records, schedules, and incoming calls efficiently.

Skills

Customer Service Skills

Organizational Skills

Bilingual (English and Spanish)

Multi-line Phone Handling

Education

High School Diploma or Equivalent

Job description

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Taking Care of our People

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.