Front Desk Receptionist (Bilingual)

NYPCC-New York Psychotherapy Counseling Center; New York (NY); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

We pay down student loans

Medical, dental, vision insurance 100%

Paid time off & holidays

403B with match

Professional development

Job summary

NYPCC-New York Psychotherapy Counseling Center is seeking a Front Desk Receptionist to provide essential clerical support, greet clients, manage check-ins, and coordinate scheduling for a busy mental health clinic.

The role requires bilingual English/Spanish, a high school diploma, 1–2 years of reception experience, and proficiency with MS Office and EMR systems; it offers competitive pay and full benefits.

Qualifications

• Bilingual in English and Spanish required.
• High School Diploma or equivalent.
• 1–2 years of reception experience in a fast-paced medical or community mental health office preferred.
• Ability to multitask with attention to detail and work in a team setting.
• Professional, organized, and able to handle HIPAA-regulated information.

Responsibilities

• Greet and check in/out clients and visitors.
• Answer phones, take messages, and transfer calls.
• Schedule appointments and manage referrals and intake scheduling.
• Provide support to prescribers and clinical staff.
• Maintain confidentiality and compliant with HIPAA.

Skills

Bilingual (English/Spanish)

Multi-tasking

Team player

MS Office proficiency

MS Teams knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

Job Description

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Benefits

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Match!
• Professional Development through NYPCC Academy

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent
• 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
• Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
• Ability to multi-task with attention to detail
• Works well in a team setting
• Able to work well in a fast-paced environment
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
• Working knowledge of MS TEAMS video meeting platform
• Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Passionate about NYPCC’s mission and values

Additional Information

Salary: $19.00- $20.00 per hour

Compensation will commensurate with experience and qualifications.