Front Desk Receptionist (Academic Alliance)

Anne Arundel Dermatology; Tarpon Springs (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Front Desk Receptionist in Florida, where you'll play a key role in delivering exceptional patient experiences. This dynamic position involves managing patient interactions, scheduling appointments, and ensuring smooth operations at the front desk. With a commitment to training and growth, this organization values its staff and offers a supportive environment. If you're passionate about healthcare and possess strong communication skills, this is an exciting opportunity to make a difference in patients' lives while advancing your career in a thriving practice.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Retirement Savings Account

Employee Discounts on Services

Qualifications

• High School diploma required; 1-3 years as Medical Receptionist preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Schedule appointments, assist with billing, and maintain patient charts.
• Coordinate patient flow and ensure a positive experience.

Skills

Customer Service

Communication Skills

HIPAA Knowledge

Organizational Skills

Time Management

Multi-tasking

EMR Utilization

Detail-oriented

Education

High School Graduate or GED

1-3 years experience as a Medical Receptionist

Previous experience in Dermatology

Tools

Computer

Multi-line Phone System

Office Equipment (fax, copier, scanner)

Job description

Overview

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other.

Patient First | Caring | Accountability | Trust | One Team | Growth

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

We are currently looking for a new Front Desk Receptionist to join the team at one of our Florida practices, Academic Alliance in Dermatology (academicallderm.com). Academic Alliance in Dermatology, an affiliate of Anne Arundel Dermatology, has 23 locations throughout Southwest & Central Florida. For over 30 years, Academic Alliance in Dermatology has been providing patients with premier medical and cosmetic dermatology services. Led by renowned expert Dr. Panos Vasiloudes and backed by the most innovative and cutting-edge equipment, our team expertly diagnoses and treats a wide variety of dermatological conditions.

Why join Anne Arundel Dermatology?

We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new drugs, and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive training and long-term career growth opportunities from within.

Responsibilities

We are seeking a professional, bright, and enthusiastic person with excellent people and communication skills. You will play a vital role not only in the efficient operation of our practice but will also help to shape patient experience through your friendly, professional, and attentive interaction with each patient. You will coordinate the flow of patients through the office, assist patients with payments, help with billing and insurance information, schedule appointments, maintain patient charts as well as various other administrative tasks.

The Front Desk Receptionist is responsible for greeting patients and completing their check-in and check-out process. The receptionist will enter new patient information into the computer and review patient charts for accuracy and verification, ensure all signatures have been obtained, and collect payments as necessary.

Duties/Responsibilities:

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedules appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports & balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.

• Assist other staff as needed.
• Perform other duties as assigned.
• Other duties assigned as deemed necessary by management.

Qualifications

Education and Experience:

• High School Graduate or GED (required).

• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred).

Skills/Abilities:

• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Must be able to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented.
• Working knowledge of multi-line phone system.
• Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc).
• Intermediate computer skills and experience in EMR utilization.
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as-needed.

Physical Requirements:

• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Licensure/Certifications/Education

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start.
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire.
• Company provided Basic Life/AD&D insurance.
• Paid time off.
• Paid holidays.
• Retirement Savings account.
• Employee discount on cosmetic services and products.