Front Desk Receptionist

Theradynamics; Town of Hempstead (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Growth opportunities

Supportive team environment

Ongoing training

Job summary

Theradynamics in New York City is seeking a reliable Front Desk Medical Receptionist/Secretary to join our team. You will greet patients, schedule appointments, and manage calls across Bronx, Manhattan, and Queens locations.

The ideal candidate has a high school diploma, strong customer service, bilingual English/Spanish, and proficiency with EMR systems and Microsoft Office. Willingness to travel and a professional, organized approach are essential.

Qualifications

• High school diploma or equivalent.
• Healthcare front desk experience is preferred.
• Bilingual English/Spanish is preferred.
• Willing to travel between Bronx, Manhattan, and Queens locations as needed.

Responsibilities

• Greet patients and visitors professionally.
• Schedule, reschedule, and confirm appointments.
• Answer and direct incoming calls.
• Register new patients and verify demographics and insurance information.
• Collect copayments and maintain payment records.
• Verify insurance eligibility and obtain authorizations when needed.
• Maintain electronic medical records.
• Coordinate communication among patients, therapists, physicians, and insurers.
• Scan, upload, and organize medical documentation.
• Maintain a clean, welcoming reception area.
• Perform general administrative duties.
• Ensure HIPAA confidentiality.
• Travel between Bronx, Manhattan, and Queens clinics as needed.

Skills

Customer service

Organizational skills

Multitasking

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

About Us

Theradynamics is a leading provider of Physical, Occupational, and Speech Therapy services throughout New York City. We are committed to delivering exceptional patient care while creating a welcoming, professional, and compassionate environment for our patients and staff.

We are currently seeking a reliable, organized, and customer‑focused Front Desk Medical Receptionist/Secretary to join our team. This position requires flexibility and the ability to travel between our Bronx, Manhattan, and Queens locations based on business needs.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls.
• Register new patients and verify demographic and insurance information.
• Collect copayments and maintain accurate payment records.
• Verify insurance eligibility and obtain authorizations when needed.
• Maintain accurate electronic medical records.
• Coordinate communication between patients, therapists, physicians, and insurance companies.
• Scan, upload, and organize medical documentation.
• Maintain a clean, organized, and welcoming reception area.
• Perform general administrative and clerical duties.
• Provide exceptional customer service while maintaining patient confidentiality (HIPAA compliance).
• Float between Theradynamics clinic locations in the Bronx, Manhattan, and Queens as operational needs require.

Qualifications

• High school diploma or equivalent required.
• Previous medical front desk or healthcare administrative experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast‑paced environment.
• Computer proficiency, including Microsoft Office and electronic medical records (EMR) systems.
• Bilingual (English/Spanish) is strongly preferred.
• Must be dependable, punctual, and professional.
• Must be willing and able to travel between Bronx, Manhattan, and Queens clinic locations as needed.

What We Offer

• Competitive hourly pay based on experience ($17.00–$19.00/hour)
• Paid Time Off (for eligible employees)
• Health benefits (for eligible employees)
• Opportunities for growth and advancement
• Supportive team environment
• Ongoing training and development

Ideal Candidate

We're looking for someone who enjoys helping others, thrives in a team environment, remains calm under pressure, and takes pride in providing outstanding service to every patient. Flexibility, professionalism, and a positive attitude are essential for success in this role.

*** All rates offered are based on position, years of applicable experience and employment type
*** Rate ranges shown include levels for per diems with no benefits and Independent Contractors