Front Desk Receptionist

Theradynamics; Hempfield Township (Westmoreland County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Health benefits

Growth opportunities

Supportive team environment

Training and development

Job summary

Theradynamics is seeking a reliable Front Desk Medical Receptionist/Secretary to join our team across our Bronx, Manhattan, and Queens locations. You will greet patients, schedule appointments, verify demographics and insurance, handle copays, and coordinate with therapists and physicians while maintaining HIPAA privacy.

This role requires bilingual English/Spanish, excellent customer service, and the ability to travel between clinics as needed.

Qualifications

• High school diploma or equivalent required.
• Previous medical front desk or healthcare administrative experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Computer proficiency, including Microsoft Office and EMR systems.
• Bilingual (English/Spanish) strongly preferred.
• Dependable, punctual, and professional.
• Willing and able to travel between Bronx, Manhattan, and Queens locations as needed.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls.
• Register new patients and verify demographic and insurance information.
• Collect copayments and maintain accurate payment records.
• Verify insurance eligibility and obtain authorizations when needed.
• Maintain accurate electronic medical records.
• Coordinate communication between patients, therapists, physicians, and insurance companies.
• Scan, upload, and organize medical documentation.
• Maintain a clean, organized reception area.
• Perform general administrative and clerical duties.
• Provide exceptional customer service while maintaining patient confidentiality (HIPAA).
• Float between Bronx, Manhattan, and Queens locations as needed.

Skills

Customer service

Communication skills

Organization

Multitasking

Bilingual English/Spanish

Punctual and professional

Travel between Bronx/Manhattan/Queens

Education

High school diploma

Tools

Microsoft Office

EMR systems

Job description

About Us

Theradynamics is a leading provider of Physical, Occupational, and Speech Therapy services throughout New York City. We are committed to delivering exceptional patient care while creating a welcoming, professional, and compassionate environment for our patients and staff.

We are currently seeking a reliable, organized, and customer-focused Front Desk Medical Receptionist/Secretary to join our team. This position requires flexibility and the ability to travel between our Bronx, Manhattan, and Queens locations based on business needs.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls.
• Register new patients and verify demographic and insurance information.
• Collect copayments and maintain accurate payment records.
• Verify insurance eligibility and obtain authorizations when needed.
• Maintain accurate electronic medical records.
• Coordinate communication between patients, therapists, physicians, and insurance companies.
• Scan, upload, and organize medical documentation.
• Maintain a clean, organized, and welcoming reception area.
• Perform general administrative and clerical duties.
• Provide exceptional customer service while maintaining patient confidentiality (HIPAA compliance).
• Float between Theradynamics clinic locations in the Bronx, Manhattan, and Queens as operational needs require.

Qualifications

• High school diploma or equivalent required.
• Previous medical front desk or healthcare administrative experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Computer proficiency, including Microsoft Office and electronic medical records (EMR) systems.
• Bilingual (English/Spanish) is strongly preferred.
• Must be dependable, punctual, and professional.
• Must be willing and able to travel between Bronx, Manhattan, and Queens clinic locations as needed.

What We Offer

• Competitive hourly pay based on experience ($17.00–$19.00/hour)
• Paid Time Off (for eligible employees)
• Health benefits (for eligible employees)
• Opportunities for growth and advancement
• Supportive team environment
• Ongoing training and development

Ideal Candidate

We're looking for someone who enjoys helping others, thrives in a team environment, remains calm under pressure, and takes pride in providing outstanding service to every patient. Flexibility, professionalism, and a positive attitude are essential for success in this role.

• All rates offered are based on position, years of applicable experience and employment type
• Rate ranges shown include levels for per diems with no benefits and Independent Contractors