Front Desk Receptionist

Rehabilitation and Electrodiagnostics, P.A; Tampa (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Rehabilitation and Electrodiagnostics, P.A. is seeking a friendly, professional Medical Front Desk Receptionist to greet patients, check in and out, answer calls, schedule appointments, verify demographics and insurance, collect balances, and maintain HIPAA-compliant records in our Tampa, FL office.

The ideal candidate will have 1–2 years of medical front-desk experience, excellent customer service, organized multitasking abilities, and a professional, compassionate demeanor.

Qualifications

• Minimum 1-2 years' medical office or healthcare front-desk experience.
• Excellent customer service and communication skills.
• Professional, friendly, and compassionate demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable answering multiple phone lines and assisting patients in person.
• Basic computer skills and ability to learn electronic medical record systems.
• Knowledge of insurance verification, referrals, and authorizations is a plus.
• Ability to maintain confidentiality and follow HIPAA regulations.
• Reliable attendance and a strong work ethic.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out efficiently and accurately.
• Answer and route incoming phone calls.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient demographics, insurance information, and eligibility.
• Collect copays, deductibles, and other patient balances.
• Obtain necessary referrals, authorizations, and medical records.
• Maintain accurate and up-to-date patient information.
• Communicate with physicians, medical assistants, and other staff regarding patient needs.
• Handle incoming and outgoing correspondence.
• Assist with medical records and scanning documents into the EMR.
• Maintain a clean, organized, and professional reception area.
• Protect patient privacy and follow all HIPAA requirements.
• Provide excellent customer service while maintaining professionalism with patients, families, and staff.
• Perform other administrative duties as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professionalism

Tools

EMR systems

Job description

We are looking for a friendly, professional, and dependable Medical Front Desk Receptionist

Responsibilities

• Greet patients warmly and professionally upon arrival
• Check patients in and out efficiently and accurately
• Answer and route incoming phone calls
• Schedule, confirm, and reschedule patient appointments
• Verify patient demographics, insurance information, and eligibility
• Collect copays, deductibles, and other patient balances
• Obtain necessary referrals, authorizations, and medical records
• Maintain accurate and up-to-date patient information
• Communicate with physicians, medical assistants, and other staff regarding patient needs
• Handle incoming and outgoing correspondence
• Assist with medical records and scanning documents into the electronic medical record
• Maintain a clean, organized, and professional reception area
• Protect patient privacy and follow all HIPAA requirements
• Provide excellent customer service while maintaining professionalism with patients, families, and staff
• Perform other administrative duties as needed

Qualifications

• Minimum 1-2 years' medical office or healthcare front-desk experience, preferred
• Excellent customer service and communication skills
• Professional, friendly, and compassionate demeanor
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable answering multiple phone lines and assisting patients in person
• Basic computer skills and ability to learn electronic medical record systems
• Knowledge of insurance verification, referrals, and authorizations is a plus
• Ability to maintain confidentiality and follow HIPAA regulations
• Reliable attendance and a strong work ethic

What We’re Looking For

We are seeking someone who is patient-focused, dependable, organized, and works well as part of a team. The right candidate will be someone who takes pride in creating a positive experience for every patient who walks through our doors.

Pay: $18–$22 per hour, based on experience