Front Desk Receptionist

New College of Florida; Sarasota (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

New College of Florida is hiring a part-time Front Desk Receptionist for the Library. The role greets students, faculty, and visitors, handles information requests, directs inquiries, and ensures a courteous, organized front desk environment.

The position requires a high school diploma or GED plus library or customer service experience; a bachelor’s degree is preferred. Hours are 1pm–6pm, Monday through Friday, with no listed benefits.

Qualifications

• High School Diploma or GED and three years of appropriate experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for required experience.
• Strong computer and phone skills.
• A Bachelor’s degree.
• One year library or customer service experience.

Responsibilities

• Greet students, faculty, staff, and visitors and direct them to departments and services within the library.
• Check for college IDs upon visitor entrance and determine how to help non-New College affiliated visitors.
• Walk visitors to locations within the library when necessary and keep the front desk area clean and presentable.
• Provide campus wayfinding and direct visitors to events and offices; assist with event location times using Mazevo or NovoConnect.
• Answer routine inquiries by phone, take messages, and route calls to appropriate offices; assist visitors with locations using Navigate360.
• Sort incoming mail and intracampus deliveries and contact appropriate departments.
• Maintain confidentiality and follow FERPA and other regulations; perform other duties as assigned.

Skills

Computer skills

Phone skills

Customer service experience

Library environment experience

Education

Bachelor’s degree

High School Diploma or GED

College coursework or vocational/technical training

Job description

The Front Desk Receptionist is the face of the Library and New College of Florida.

This position will greet students and visitors, perform administrative tasks, provide information on services and direct inquiries to the proper departments. Greet faculty, staff, students, and visitors, and direct them to the appropriate areas or persons.

Please note, this is not a student worker position. This is a temporary, part-time position without benefits.

We are hiring one position 1pm-6pm Monday through Friday. Hours may vary based on college closures.

Greet students, faculty, staff, and visitors and direct them to departments and services within the library. Check for college IDs upon visitor entrance and determine how to help non-New College affiliated visitors. Walking visitors to locations within the library when necessary. Ensure the front desk area is clean, organized, and presentable.

Provide campus wayfinding when visitors need directions to other departments and places on campus (e.g., the mailroom). Direct visitors to events taking place on campus. Use Mazevo or NovoConnect to help visitors with the location and time of events and to help faculty troubleshoot classroom issues.

Provide information to routine inquiries, answering the telephone, taking messages or routing calls according to appropriate offices/departments. Use Navigate360 to help visitors with the location and time of appointments.

Sort incoming mail and intracampus deliveries and contact appropriate departments.

Exercise discretion and adhere to confidentiality policies, especially when dealing with student records or other sensitive information, in accordance with regulations such as FERPA.

Other duties as assigned.

• High School Diploma or GED and three years of appropriate experience
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for required experience
• Strong computer and phone skills
• A Bachelor’s degree
• One year library or customer service experience.