Front Desk Receptionist

New College of Florida; Sarasota (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

The New College of Florida is seeking a Front Desk Receptionist for the Library. The role greets students and visitors, handles inquiries, and directs people to the correct departments. This is a temporary, part-time position without benefits.

Hours are 1pm-6pm, Monday through Friday, with potential variation during college closures. Responsibilities include check IDs, provide wayfinding, and maintain a tidy front desk while handling confidential information according to FERPA.

Qualifications

• High school diploma or GED with 3 years of relevant experience.
• Bachelor’s degree may substitute for required experience.
• Strong computer and phone skills.

Responsibilities

• Greet students, faculty, staff and visitors and direct them to departments.
• Check IDs at entry and guide visitors to appropriate areas or persons.
• Maintain a clean, organized, and presentable front desk area.
• Provide campus wayfinding and direct to events or services on campus.
• Answer routine inquiries by phone and routing calls as needed.

Skills

Customer service

Communication

Phone skills

FERPA confidentiality

Education

High School Diploma or GED

Bachelor’s degree

Tools

Mazevo

NovoConnect

Navigate360

Job description

The Front Desk Receptionist is the face of the Library and New College of Florida. This position will greet students and visitors, perform administrative tasks, provide information on services and direct inquiries to the proper departments. Greet faculty, staff, students, and visitors, and direct them to the appropriate areas or persons.

Please note, this is not a student worker position. This is a temporary, part-time position without benefits.

We are hiring one position 1pm-6pm Monday through Friday. Hours may vary based on college closures.,Greet students, faculty, staff, and visitors and direct them to departments and services within the library. Check for college IDs upon visitor entrance and determine how to help non-New College affiliated visitors. Walking visitors to locations within the library when necessary. Ensure the front desk area is clean, organized, and presentable.

Provide campus wayfinding when visitors need directions to other departments and places on campus (e.g., the mailroom). Direct visitors to events taking place on campus. Use Mazevo or NovoConnect to help visitors with the location and time of events and to help faculty troubleshoot classroom issues.

Provide information to routine inquiries, answering the telephone, taking messages or routing calls according to appropriate offices/departments. Use Navigate360 to help visitors with the location and time of appointments.

Sort incoming mail and intracampus deliveries and contact appropriate departments.

Exercise discretion and adhere to confidentiality policies, especially when dealing with student records or other sensitive information, in accordance with regulations such as FERPA.

Other duties as assigned.,

• High School Diploma or GED and three years of appropriate experience
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for required experience
• Strong computer and phone skills

,

• A Bachelor’s degree
• One year library or customer service experience.