Front Desk Receptionist

US Foot and Ankle Specialists; Richmond (VA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot and Ankle Specialists in Richmond, VA is seeking a Medical Front Desk Receptionist to provide essential administrative support in a fast-paced specialty practice.

You will greet patients, schedule appointments, register patient information, manage demographics and financial data, and support billing and EHR processes while maintaining HIPAA compliance and delivering excellent patient service.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization and verification, CPT/ICD coding preferred.
• Excellent customer service and interpersonal skills.
• Ability to establish and maintain effective working relationships with patients and staff.
• Strong communication, multi-tasking, and problem-solving skills.
• Ability to thrive in a fast-paced medical office environment.
• Attention to detail and commitment to patient confidentiality (HIPAA).
• Team-oriented mindset and willingness to learn.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Greet patients upon arrival and address questions or concerns.
• Answer incoming calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update patient demographics and financial information.
• Coordinate patient flow by notifying providers of arrivals and communicating updates.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments including deductibles, coinsurance, balances, copays, and OTC items.
• Review billing claims and denials; gather information to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Customer service

Interpersonal skills

Communication

HIPAA compliance

MS Office

Education

High School Diploma or GED

Tools

EHR systems

Data entry

Job description

Richmond
1465 Johnston Willis Dr
Richmond, VA 23235, USA

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients upon arrival and address questions and concerns
• Answer incoming calls, provide information, transfer calls, and take messages as needed
• Schedule appointments and manage multiple provider calendars
• Register new patients and update existing patient demographics and financial information
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff
• Maintain and update patient records through data entry, faxing, and scanning
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items
• Review and update accounts receivable/payable changes since prior visits
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments
• Prepare and process daily reports, deposit slips, and upload financial records to shared files
• Review billing claims and denials; gather required information from providers or patients to resolve issues
• Support additional office tasks and projects as needed

Front Desk Receptionist Required Skills and Experience:

• High School Diploma or GED equivalent
• 2+ years of administrative support experience in a medical environment preferred
• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred
• Excellent customer service and interpersonal skills
• Ability to establish and maintain effective working relationships with patients, coworkers, and the public
• Strong communication, multi-tasking, and problem-solving skills
• Ability to thrive in a fast-paced and demanding work environment
• Strong attention to detail and a commitment to achieving high levels of patient satisfaction
• Ability to maintain confidentiality and uphold HIPAA compliance at all times
• Sound judgment and discretion in handling sensitive information
• Team-oriented mindset, flexibility, and a willingness to learn
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Front Desk Receptionist Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

Front Desk Receptionist Physical Requirements:

• Sit, talk, hear, and use hands to write, type, or operate office equipment
• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell
• Perform repetitive motions, including reaching overhead and typing
• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds
• Maintain peripheral vision, depth perception, and focus adjustments

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.