Front Desk Receptionist

US Foot & Ankle Specialists (USFAS); Baltimore (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance (Single & Family)

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists (USFAS) is seeking a Medical Front Desk Receptionist to provide essential administrative support in a busy medical practice. You will greet patients, answer calls, schedule appointments, and manage data entry and EHR tasks.

Responsibilities include verifying insurance, collecting payments, maintaining records, and supporting billing. Ideal candidates have a high school diploma, 2+ years of medical admin experience, HIPAA knowledge, and proficiency with Microsoft

Qualifications

• High School Diploma or GED required.
• 2+ years of admin support in medical setting preferred.
• Knowledge of health insurance processes including pre-authorization and verifications; CPT/ICD coding preferred.
• Excellent customer service and interpersonal skills.
• Ability to maintain patient confidentiality and HIPAA compliance.
• Strong communication, multi-tasking and problem-solving skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Greet patients and address questions.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and financial information.
• Maintain patient records and perform data entry, faxing, and scanning.
• Assist with billing-related tasks, including payments and claims review.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Problem-solving

HIPAA compliance

Confidentiality

Attention to detail

Teamwork

Office software

Telephone etiquette

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Medical Front Desk Receptionist provides essential administrative support to the office, healthcare providers, and patients in a fast-paced medical practice. This role is responsible for a wide range of tasks, including patient service, appointment scheduling, data entry, electronic health record (EHR) management, and patient education.

Front Desk Receptionist Essential Functions/Responsibilities (other duties may be assigned):

• Greet patients upon arrival and address questions and concerns


• Answer incoming calls, provide information, transfer calls, and take messages as needed


• Schedule appointments and manage multiple provider calendars


• Register new patients and update existing patient demographics and financial information


• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff


• Maintain and update patient records through data entry, faxing, and scanning


• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items


• Review and update accounts receivable/payable changes since prior visits


• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly


• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service


• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments


• Prepare and process daily reports, deposit slips, and upload financial records to shared files


• Review billing claims and denials; gather required information from providers or patients to resolve issues


• Support additional office tasks and projects as needed

Front Desk Receptionist Required Skills and Experience:

• High School Diploma or GED equivalent


• 2+ years of administrative support experience in a medical environment preferred


• Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding preferred


• Excellent customer service and interpersonal skills


• Ability to establish and maintain effective working relationships with patients, coworkers, and the public


• Strong communication, multi-tasking, and problem-solving skills


• Ability to thrive in a fast-paced and demanding work environment


• Strong attention to detail and a commitment to achieving high levels of patient satisfaction


• Ability to maintain confidentiality and uphold HIPAA compliance at all times


• Sound judgment and discretion in handling sensitive information


• Team-oriented mindset, flexibility, and a willingness to learn


• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems

Front Desk Receptionist Pay Range:

• $18 - $20 per hour based one experience

Front Desk Receptionist Benefits Offered:

• Health Insurance (Single & Family plans available)


• Life Insurance


• Disability Insurance


• 401(k) Plan with Company Match


• Employee Discount Program


• Paid Time Off (PTO)


• Paid Holidays

Front Desk Receptionist Physical Requirements:

The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly:

• Sit, talk, hear, and use hands to write, type, or operate office equipment


• Occasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smell


• Perform repetitive motions, including reaching overhead and typing


• Lift up to 50 pounds occasionally and carry objects weighing up to 25 pounds


• Maintain peripheral vision, depth perception, and focus adjustments