Front Desk Receptionist

Parker Water & Sanitation District; Parker (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Front Desk Receptionist to manage reception operations and provide excellent customer service. This full-time role involves greeting visitors, managing deliveries, and performing clerical duties. Ideal candidates will have strong communication and organizational skills, along with a high school diploma. Comprehensive benefits are offered, including health, dental, and retirement plans.

Benefits

Low-cost health premiums

Fully paid dental and vision

HSA contributions

Retirement plans with matching

Paid disability and life insurance

Tuition reimbursement

Wellness programs

Eligibility for student loan forgiveness

Qualifications

• Customer service experience preferred.
• Must have an acceptable Motor Vehicle Record.

Responsibilities

• Greet and assist visitors and customers professionally.
• Manage mail and deliveries across district facilities.
• Perform clerical tasks such as filing and scanning.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Education

High School diploma

Tools

Microsoft Office Suite

Microsoft Teams

Job description

Join to apply for the Front Desk Receptionist role at Parker Water & Sanitation District

This full-time, non-exempt position is responsible for front desk reception operations, serving as the primary in-person interface with customers. Responsibilities include welcoming, assisting, and directing visitors, managing mail and deliveries across several district facilities, performing clerical duties, and other tasks as assigned by the Customer Relations Manager. All duties should align with the district's vision, mission, and values.

Supervision: Reports directly to the Customer Relations Manager.

Primary Duties and Responsibilities

1. Greet, welcome, and direct visitors, customers, and employees professionally.
2. Provide information about district services, projects, and activities to visitors.
3. Notify staff of visitors or meetings.
4. Communicate with staff via phone, text, or Microsoft Teams.
5. Accept and organize deliveries, packages, and mail for timely distribution and pickup.
6. Manage remote gate entry inquiries for district facilities.
7. Assist with meetings, trainings, tours, and facility rental requests.
8. Support builders with permit card sign-offs for meter requirements.
9. Handle call overflow for Customer Care when needed.
10. Maintain safety and hygiene standards at the reception area.
11. Monitor visitor logs and issue visitor badges for security.
12. Oversee security video for parking lot hazards and report concerns.
13. Perform clerical tasks such as filing, scanning, and mailing communications.
14. Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills to create a welcoming environment.
• Patience and attentive listening skills.
• Professional appearance and demeanor.
• Organizational skills for record-keeping and quick information retrieval.
• Ability to work independently and manage periods of inactivity.
• Time management skills for task prioritization.
• Proficiency in Microsoft Office Suite and Teams.
• Ability to operate office equipment like scanners, postage machines, and copiers.

Qualifications and Experience

• High School diploma required.
• Customer service experience preferred.
• Must have an acceptable Motor Vehicle Record per district policy.

Working Conditions and Physical Activities

• Monday to Friday, 7:30 am – 4:30 pm, 40 hours weekly.
• Standard office environment with interruptions; mostly sedentary work.
• Visual, speech, and hearing requirements for communication and information processing.
• Light physical effort, handling objects up to 15 pounds occasionally.

Benefits

Parker Water & Sanitation District offers comprehensive benefits including low-cost health premiums, fully paid dental and vision, HSA contributions, retirement plans with matching, paid disability and life insurance, tuition reimbursement, wellness programs, and eligibility for student loan forgiveness. For more details, visit www.pwsd.org/careers.