Front Desk Receptionist

Norfolk-Yacht-and-Country-Clu; Norfolk (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

Norfolk Yacht and Country Club is seeking a part-time Front Desk Receptionist to assist with guest check-in/out, greeting members, and handling phones. The role includes promoting club events and performing basic administrative tasks such as data entry and file management.

Typical schedule includes Saturday afternoons/evenings with approximately 10 hours per week. Strong customer service and English communication are essential for providing a welcoming first impression to guests.

Qualifications

• High school diploma or equivalent.
• Ability to operate a computer.
• Proficient in English communication.

Responsibilities

• Answer telephones and direct calls; take messages.
• Greet members and visitors, provide courteous assistance.
• Promote dining, racquet sports, pool, fitness, and yacht activities.
• Process guest check-in and check-out for rooms and transient boaters.
• Compile, copy, sort, and file records of office activities and transactions.
• Perform data entry and manage spreadsheets.

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Problem solving

Time management

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Description

BASIC FUNCTION

Part Time, Approx. 10 hours, including Saturday afternoons/evening.

Our Front Desk Receptionists are a major part of the "personality" of the Norfolk Yacht and Country Club and give help in both the initial and final impressions that the guests have of the facilities.

ESSENTIAL FUNCTIONS

• Answer telephones, direct calls and take messages as needed.
• Greet members when they arrive. You are the first person that visitors come in contact with. It's important that you are courteous and cooperative at all times; greet them with a smile and make them feel welcomed. You will also be the person that assists them the most.
• Actively promote the dining, racquet sports, pool, fitness and yachting businesses and all upcoming club events.
• All guest room and transient boater clerk functions, i.e. the friendly and efficient checking in and out of guests.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Data entry such as create, update and manage spreadsheets.
• Know how to operate the copy machine, fax machine, postage machine, Word, Excel, and other computer programs, in order to accomplish certain duties. Accept packages from UPS, FedEx and USPS.
• Assist the administrative staff with various duties as directed.

MARGINAL FUNCTIONS

• Ability to work any assigned shift/work schedule.
• Any other task, written or verbal, assigned by Management.

KEY COMPETENCIES

• Problem-solving
• Adaptability
• Customer service orientation
• Attention to detail and accuracy
• Communication skills - verbal and written
• Organizational and planning
• Time management skills and the ability to prioritize work

Requirements

QUALIFICATIONS

• High school diploma or equivalent experience/training
• Ability to accomplish necessary tasks on a computer.
• Ability to effectively communicate in the English language.