Front Desk Receptionist

Stone Alliance Group Career Page; New York (NY); On-site; USD 40,000 - 45,000; Full time

Job summary

Stone Alliance Group Career Page is seeking a Front Desk Receptionist for our client, a nonprofit focused on children's mental health. The role is full-time, onsite in the New York City office, supporting Clinical and Administrative teams by greeting staff, patients and guests.

Responsibilities include welcoming visitors, handling check-in, routing to appointment locations, maintaining waiting areas, answering phones, scheduling intake calls, and ensuring opening/closing and safety procedures.

Qualifications

• One year (or more) of administrative or office experience.
• High school diploma or GED.

Responsibilities

• Provide an outstanding patient experience for families receiving care.
• Welcome, check-in and route patients, guests and staff to their appointment location.
• Maintain waiting areas ensuring readiness, cleanliness and supplies are available.
• Answer and redirect the general phone lines providing exceptional customer service to callers.
• Assist with scheduling intake calls for new patients with the intake coordinators.
• Ensure proper opening, closing and safety procedures are met throughout the workday
• Score psychological assessments and provide final reports to clinicians in time for clinical sessions.
• Follow HIPAA guidelines and strictly protect personal health information.
• Other job-related tasks as assigned

Skills

Administrative experience

Education

High school diploma or GED

Job description

Our client is seeking a skilled and dependable individual to join their team as a Front Desk Receptionist.

Our client is dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. They have become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

This is a full-time, non-exempt, onsite position with a work schedule of Monday through Friday in the New York City office.

You will work with the Clinical and Administrative teams to greet staff, patients, their families, and guests during their visits to the organization.

Responsibilities:

• Provide an outstanding patient experience for families receiving care.

• Welcome, check-in and route patients, guests and staff to their appointment location.

• Maintain waiting areas ensuring readiness, cleanliness and supplies are available.

• Answer and redirect the general phone lines providing exceptional customer service to callers.

• Assist with scheduling intake calls for new patients with the intake coordinators.

• Ensure proper opening, closing and safety procedures are met throughout the workday

• Score psychological assessments and provide final reports to clinicians in time for clinical sessions.

• Follow HIPAA guidelines and strictly protect personal health information.

• Other job-related tasks as assigned

Qualifications:

• One year (or more) of administrative or office experience

• High school diploma or GED

Special Considerations:

The anticipated salary range for this position is $40,000 - $45,000 USD annually.

Our client's competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.