Front Desk Receptionist

Christopher’s Reason; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Christopher’s Reason is a busy outpatient facility specializing in substance use disorder treatment. We are an OASAS licensed clinic with a full medical, clinical, and peer support team.

We are seeking a dedicated Front Desk Receptionist to support patients and staff in a full-time role with negotiable salary based on experience. The receptionist will greet patients, verify IDs and insurance, collect copayments, answer calls, manage appointments, and handle confidential records with

Qualifications

• High School Diploma or Equivalency required.
• Experience as receptionist or in customer service, healthcare preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office.

Responsibilities

• Greet and welcome patients, visitors, and staff in a friendly and professional manner.
• Collect and verify patient identification and insurance cards upon arrival.
• Collect and document required copayments from patients upon arrival, in accordance with facility policies.
• Answer and direct phone calls, taking messages as needed.
• Schedule and manage appointments for clients and staff.
• Maintain and update patient records, ensuring confidentiality and accuracy.
• Assist with patient intake process.
• Handle administrative tasks such as filing, scanning, and photocopying documents.
• Ensure the front desk area is clean, organized, and presentable.
• Provide general information about the facility and its services to clients and visitors.
• Assist with other duties as assigned by management.

Skills

Organizational skills

Multitasking

Communication skills

Microsoft Office

Education

High School Diploma or Equivalency

Tools

Microsoft Office Suite

Job description

Christopher's Reason is a busy outpatient facility specializing in substance use disorder treatment. We are a fully operating OASAS licensed clinic staffed with a full medical, clinical, and peer support team. We also have a Recovery Living Center on site that operates 24/7. Our mission is to provide compassionate and effective care to individuals seeking recovery. We are looking for a dedicated and organized Front Desk Receptionist to join our team and contribute to the support and recovery of individuals in need. The position is full-time, and salary is negotiable based on experience and qualifications.

Job Responsibilities:

• Greet and welcome patients, visitors, and staff in a friendly and professional manner.
• Collect and verify patient identification and insurance cards upon arrival.
• Collect and document required copayments from patients upon arrival, in accordance with facility policies.
• Answer and direct phone calls, taking messages as needed.
• Schedule and manage appointments for clients and staff.
• Maintain and update patient records, ensuring confidentiality and accuracy.
• Assist with patient intake process.
• Handle administrative tasks such as filing, scanning, and photocopying documents.
• Ensure the front desk area is clean, organized, and presentable.
• Provide general information about the facility and its services to clients and visitors.
• Assist with other duties as assigned by management.

Experience and Qualifications:

• High School Diploma or Equivalency.
• Previous experience as a receptionist or in a customer service role, preferably in a healthcare setting.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive and confidential information with discretion.
• Strong interpersonal skills and the ability to work well with diverse populations.
• Bilingual abilities are a plus.