Front Desk Receptionist

Genesis-Orthopedics-; Lombard (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Genesis Orthopedics & Sports Medicine is seeking a dedicated Front Desk Receptionist to join our on-site team in the Chicagoland area (St. Charles, Oak Brook, and Aurora). This full-time, in-person role focuses on delivering a welcoming patient experience and supporting clinical operations.

The ideal candidate has at least 2 years in a medical front desk or customer service role, with insurance verification experience and fluency in English and Spanish. Epic EHR experience is preferred.

Qualifications

• Minimum 2 years in a medical front desk or customer service role.
• Insurance verification experience required.
• Spanish language fluency for patient interaction.
• Epic EHR experience preferred.

Responsibilities

• Greet and assist patients in alignment with our Mission and Values.
• Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

Skills

Fluent in English

Spanish language

Communication

Organizational skills

Multitasking

Scheduling systems

Education

High school diploma or equivalent

Associate degree or relevant training

Tools

Epic EHR

Job description

Front Desk Receptionist – Genesis Orthopedics & Sports Medicine

Full-Time | In-Person | St. Charles, IL

Position Summary

Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable Front Desk Receptionist to join our clinical team. This full-time, on-site role is essential to delivering a seamless and welcoming patient experience.

This position requires:

• Prior experience working at a medical office front desk, including patient check-in and check-out processes.
• Proficiency in insurance verification to ensure accurate coverage prior to patient appointments.
• Spanish language fluency to communicate effectively with our diverse patient population.
• Strong organizational skills and the ability to multitask in a fast-paced clinical setting.

You will handle patient reception, insurance verification, scheduling, and administrative support, working closely with our clinical team to ensure efficient operations. Epic EHR experience and orthopedic front desk experience are highly valued.

Key Responsibilities

• Greet and assist patients in alignment with our Mission and Values.
• Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

Schedule

• Full-time, Monday–Friday, 8-hour day shifts.
• Clinic locations: St. Charles, Oak Brook, and Aurora (with potential temporary assignments to other locations as needed).

Qualifications

Education

• High school diploma or equivalent (required)
• Associate degree or relevant training (preferred)

Experience

• Minimum 2 years in a medical front desk or customer service role (medical office experience required).
• Insurance verification experience (required).
• Epic EHR experience (preferred).
• Orthopedic front desk experience (preferred).

Skills & Abilities

• Fluent in English (required) and Spanish (required for patient interaction).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain composed in a busy environment.
• Proficiency in scheduling systems and basic computer applications.

About Genesis

At Genesis Orthopedics & Sports Medicine, our mission is to improve the quality of life for our patients through advanced orthopedic and sports medicine care delivered with personalized attention. We believe in treating the whole person—physically and emotionally—while fostering lasting relationships.

Our values

• Compassion: We understand and care about what patients are going through.
• Excellence: We strive for exceptional quality and continuous improvement.
• Humility: We sacrifice for the good of the team and our patients.
• Faith: We believe the impossible is possible.
• Passion: We bring energy and optimism to every task, interaction, and project.