Front Desk Receptionist

Genesis Orthopedics & Sports Medicine; Aurora (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Genesis Orthopedics & Sports Medicine is seeking a dynamic Front Desk Receptionist to join our clinical team. This on-site role supports patient check-in/out, scheduling, insurance verification, and overall administrative operations to ensure a welcoming patient experience. You will work with our clinical team across locations in St.

Charles, Oak Brook, and Aurora, with standard Monday–Friday shifts. Epic EHR experience and orthopedic front desk background are highly valued; bilingual

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in medical front desk or customer service.
• Experience with insurance verification and Epic EHR preferred.
• Bilingual English/Spanish for patient interactions.
• Orthopedic front desk experience preferred.

Responsibilities

• Greet and assist patients in alignment with our Mission and Values.
• Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

Skills

English fluency

Spanish fluency

Insurance verification

Multitasking

Organizational skills

Education

High school diploma or equivalent

Associate degree or relevant training

Tools

Epic EHR

Scheduling software

Job description

Front Desk Receptionist - Genesis Orthopedics & Sports Medicine

Full-Time | In-Person | St. Charles, IL

Position Summary

Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable Front Desk Receptionist to join our clinical team. This full-time, on-site role is essential to delivering a seamless and welcoming patient experience.

This position requires

• Prior experience working at a medical office front desk, including patient check-in and check-out processes.
• Proficiency in insurance verification to ensure accurate coverage prior to patient appointments.
• Spanish language fluency to communicate effectively with our diverse patient population.
• Strong organizational skills and the ability to multitask in a fast-paced clinical setting.

You will handle patient reception, insurance verification, scheduling, and administrative support, working closely with our clinical team to ensure efficient operations. Epic EHR experience and orthopedic front desk experience are highly valued.

Key Responsibilities

• Greet and assist patients in alignment with our Mission and Values.
• Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

Schedule

• Full-time, Monday-Friday, 8-hour day shifts.
• Clinic locations: St. Charles, Oak Brook, and Aurora (with potential temporary assignments to other locations as needed)

Qualifications

Education:

• High school diploma or equivalent (required)
• Associate degree or relevant training (preferred)

Experience:

• Minimum 2 years in a medical front desk or customer service role (medical office experience required).
• Insurance verification experience (required).
• Epic EHR experience (preferred).
• Orthopedic front desk experience (preferred).

Skills & Abilities:

• Fluent in English (required) and Spanish (required for patient interaction).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain composed in a busy environment.
• Proficiency in scheduling systems and basic computer applications

About Genesis

At Genesis Orthopedics & Sports Medicine, our mission is to improve the quality of life for our patients through advanced orthopedic and sports medicine care delivered with personalized attention. We believe in treating the whole person—physically and emotionally—while fostering lasting relationships.

Our values:

• Compassion: We understand and care about what patients are going through.
• Excellence: We strive for exceptional quality and continuous improvement.
• Humility: We sacrifice for the good of the team and our patients.
• Faith: We believe the impossible is possible.
• Passion: We bring energy and optimism to every task, interaction, and project