Front Desk Receptionist

Shelby American, Inc.; Kenosha (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading dental practice in Kenosha is seeking a dedicated Front Desk Receptionist to handle patient check-ins, appointments, and insurance verification. Ideal candidates should have strong customer service skills and the ability to work in a fast-paced environment, with full training provided. Join a community-focused team that values internal growth and patient care.

Benefits

Health, Dental and Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

Basic Life & AD&D Insurance

Voluntary Life Insurance

Voluntary Short-Term & Long-Term Disability

On demand Pay – Receive a portion of your check before payday!

Qualifications

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and effectively present information.
• Basic computer knowledge.

Responsibilities

• Greet and check in patients.
• Answer the phone and schedule appointments.
• Verify patient's insurance.

Skills

Customer service

Verbal communication

Organizational skills

Interpersonal skills

Listening skills

Tools

Dental management software

Job description

Description

Our Kenosha office is looking for a dedicated, outgoing candidate to join their team as a full-time Front Desk Receptionist!

.

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

.

Job Purpose

To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided.

.

Responsibilities:

• Greet and check in patients
• Answering the phone and scheduling appointments
• Maintain patient accounts and records
• Knowing and understanding insurance plan rules and protocols and able to follow them
• Having patience and ability to be sensitive to patient emotions
• Ability to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.
• Verify patient's insurance
• Insure all record keeping requirements are fully and accurately completed
• Submit claims to insurance companies
• Notify Office Manager of equipment trouble or general safety concerns
• Attend and participate in morning huddles, chart reviews and regular office meetings..
• Follow company policy and procedures
• Understand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.
• Other tasks as assigned.

Requirements

Qualifications/ Skill Sets

• Excellent customer/patient service and verbal communication skills.
• Ability to read, write, speak and understand information and effectively present information one-on-one with patients.
• Ability to apply common sense understanding to carry out details written or verbally instructed.
• Basic computer knowledge
• Experience with dental management software experience is preferred
• Ability to work in fast paced, patient-focused environment.
• Organizational skills and Detail oriented
• Interpersonal and Listening skills
• Requires excellent customer service skills.
• Previous dental office experience preferred but not required.
• Training Provided

.

Benefits offered

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

.

Availability / Schedule:

Working hours between: M-F, 08:30AM - 06:30 PM and Sat, 08:30 AM - 4:30PM

• 4+ days a week, 30-40 hours per week
• available to work Saturdays, as needed
• Full shifts (8-10 hours)