Front Desk Receptionist

Orthopedic Institute of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Harrisburg is seeking a Customer Service Representative to deliver exceptional service to patients while managing scheduling and clerical tasks. The ideal candidate will possess strong customer service skills, effective communication, and a commitment to maintaining a welcoming environment. Join a collaborative culture focused on excellence and professional growth with comprehensive benefits.

Benefits

Competitive Wages

Medical, Dental, Vision, Disability, and Life Insurance

Company-Paid Group Life Insurance

Paid Time Off (PTO)

401(k) plan

Cell-Phone Discounts

Casual Day on Fridays

Company events for employees and their families

Career advancement opportunities

Qualifications

• Strong customer service skills and excellent communication skills.
• Basic computer skills, preferably in Windows.

Responsibilities

• Provide excellent customer service and scheduling according to therapy protocols.
• Perform clerical duties, including answering phones and checking in/out patients.
• Collect copays and maintain patient confidentiality.

Skills

Customer Service

Communication

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

Description

At the Orthopedic Institute of PA, our mission since 1971 has been to create an amazingly positive, memorable experience for every patient, family, and team member. We treat each other with crazy courtesy and exceptional empathy and work together to perfect processes to achieve our mission. You'll join a culture of excellence and teamwork, with a strong focus on investing in our team and local communities. OIP offers a great work environment, professional development, challenging careers, and competitive compensation.

POSITION SUMMARY: Responsible for providing excellent customer service and scheduling responsibilities according to our therapy scheduling protocols.

ESSENTIAL FUNCTIONS:

• Responsible for a warm, friendly greeting when patients arrive at the facility’s therapy appointment.
• Perform medical reception clerical duties, including answering phones, screening calls, taking messages, pulling patient information, and maintaining a clean, professional work environment.
• Accurately and efficiently check in/out patients.
• Collects copays according to the insurance plans and documents payments received.
• Balances daily deposits and cash out at the end of their shift.
• Adheres to organizational policies and procedures regarding HIPAA, code of conduct, and confidentiality.
• Able to help cover other locations and stay beyond scheduled times to cover time off or unexpected absences.
• Other duties as assigned.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent required.
• Strong customer service skills and excellent communication skills.
• Basic computer skills, preferably in Windows.

BENEFITS INCLUDE:

• Competitive Wages
• Medical, Dental, Vision, Disability, and Life Insurance within 30 days
• Company-Paid Group Life Insurance, Short-Term Disability & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) plan
• Cell-Phone Discounts (AT&T & Verizon)
• Casual Day on Fridays!
• Company events for employees and their families
• Career advancement opportunities